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Terms of Use

XBOX CONSOLE CHECK TOOL TERMS OF USE

Acceptance of Terms
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE XBOX CONSOLE CHECK TOOL (“THE TOOL”). By using or accessing the Tool, or by agreeing to these Terms of Use (“TOU”) where the option is made available to you in the user interface, you agree to abide by the TOU without modification by you. If you do not agree, you may not use the Tool.

Microsoft Corporation (“we” or “Microsoft”) reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located on the web page where the Tool is provided.

Please note we do not make any representations or provide warranties for the Tool. These TOU also limits Microsoft’s liability. These terms are set forth below. We ask that you read them carefully.

Microsoft reserves the right to discontinue providing the Tool at any time, without notice, for any reason whatsoever.

Please review Xbox Live Privacy Statement [add link], which applies to any information collected by the Tool.

Personal and Non-Commercial Use Limitation
The Tool is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from your use of the Tool.

You may not use any automated data gathering or extraction tools or manual processes to collect, gather or copy any of the information obtained from the Tool in an unauthorized manner. As a condition of your use of the Tool, you will not use the Tool for any purpose that is unlawful or prohibited by these TOU.

DISCLAIMER OF WARRANTY
THE TOOL IS PROVIDED "AS-IS," "WITH ALL FAULTS," AND "AS AVAILABLE." YOU BEAR THE RISK OF USING IT. MICROSOFT DOES NOT GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE TOOL.

MICROSOFT GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN RELATION TO THE TOOL. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE TOOL IS WITH YOU. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, MICROSOFT EXCLUDES ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY AND EXCLUSION OF DAMAGES
You cannot recover any damages whatsoever from Microsoft resulting from your use of the Tool, including direct, consequential, special, indirect, incidental, or punitive damages and lost profits. This limitation applies to anything related to the Tool or information made available through the Tool. It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose, or we knew or should have known about the possibility of the damages.

X

No enforcement action found. Please consider to connect the console to Xbox live to verify that it is in a good state.

This could mean:

  • The console has not been banned, tampered, stolen or is defective.
  • The serial number you entered is invalid. Consider checking your entry.
  • The model number and serial number you entered do not match. Consider checking your entry.
X

Uh oh... that shouldn't have happened.

Xbox One Reputation System Overview

With the launch of Xbox One comes a completely overhauled and redesigned player reputation system. This new system was designed to better your overall experience on Xbox Live by helping to improve the way that players interact with each other the system. At its most basic, the new reputation system rewards positive behavior (such as playing fairly and with sportsmanship), and creates a downside for those that exhibit poor behavior (such as cursing, being disrespectful, or cheating).

How does it work?

In the new reputation system, all players start with a clean slate and a standard reputation score of “Good Player”. As you play online and interact with other players, you’ll accumulate feedback from both your teammates and opponents, as well as from the games you play. Over time, this feedback will start to have an impact on your Xbox Live reputation as represented by this graphic on your Player Card:

Good Player
The most common player on Xbox live.A typical user who plays online with  some regularity and receives very little negative feedback from other players.

Needs Work
A user whose reputation score has fallen due to many reports of bad behavior over the course of many gaming sessions.

Needs Work
A user whose reputation score has continued to fall due to many reports of bad behavior. If this downward trend continues, the user will begin to be matched with only other low-reputation players.

Avoid Me
A user who routinely receives lots of negative feedback and causes trouble in the community. To prevent further abuse,the user will most likely be matched with other low-reputation players.

 

Your reputation score will have an effect on many aspects of your online experience including who you are matched with, the reputation of your Xbox Live party, and your ability to communicate with others on the Xbox Live service.

How will you stop people from unfairly manipulating my reputation score?

The new reputation system is designed to be resilient and to prevent abuse from other users. There are a number of protections put in place to ensure that other users are not unfairly affecting your reputation score.

My reputation score is falling, how do I improve my score?

The first thing you’ll want to do is to review the Code of Conduct. Make sure you’re being polite and treating other players with respect while you’re on Xbox Live. There are a number of actions you can take to improve your reputation score, but the fastest way to improve your score is to play online multiplayer matches without receiving negative feedback.

Enforcement on Xbox One & Xbox 360

The Xbox Live service you know and love on Xbox 360 is now available on Xbox One. As the community continues to grow, the Xbox Live Policy & Enforcement team remains committed to preserving and promoting a safe, secure and enjoyable experience for all our members across both consoles. If a player behaves poorly on Xbox Live – either on Xbox One or Xbox 360, we take this seriously and will ensure any enforcement action applies to their account on both platforms.

Enforcement reciprocity: There is only one Xbox Live

Because Xbox One was designed from the ground up with entirely new technology, some enforcement actions applied to an Xbox Live account will have slightly different effects on these two consoles. These differences are outlined below.

Enforcement

Xbox 360

Xbox One

Forced Name Change (FNC)

After being issued a Forced Name Change for an offensive Gamertag, the system will automatically pick a new Gamertag for the user.

Account Suspension (Service)

Accounts are issued a 1, 7, or 14 day suspension from the Xbox Live service. Users will not be able to sign in to Xbox Live from any console for the duration of the suspension.

Account Suspension (Permanent)

Users will not be able to sign in to Xbox Live from any console.

Game DVR / Upload Studio Suspension (Temporary)

N/A

Accounts are issued a 7, 30, or 90 day suspension from being able to upload Game DVR / Upload Studio content to the Xbox Live service.

Communications Suspension

Accounts are issued a 1, 7, or 14 day suspension from being able to communicate on the Xbox Live service. This includes sending messages, in-game chat, and parties.

Certain communication privileges specific to the infraction will be removed from the account or reduced for the duration of the 1, 7, or 14 day suspension. This includes the ability to communicate using Skype on Xbox One functionality.

Account Privilege Suspension (Temporary)

N/A

Certain privileges specific to the infraction will be removed from the account or reduced for the duration of the 1, 7, or 14 day suspension.

Console Suspension

N/A

Certain privileges specific to the infraction will be removed from the console for the duration of the ban.

Console Ban

After being console banned, the device can never again connect to the Xbox Live service.

Xbox Live Policies on Account Suspensions

We’ve designed the Xbox Live service to help create a place where our members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates the Xbox Live Terms of Use and Code of Conduct. Violations of the Xbox Live Terms of Use and the Code of Conduct can result in a variety of actions, up to and including a permanent suspension of an account.

  • For information about conduct that can result in an account suspension or a console ban, see the Xbox Live Code of Conduct.

    If you have a specific question about an Xbox 360 account suspension or console ban, start a new thread in the Xbox 360 Account Suspensions & Console Bans forum on forums.xbox.com.

    If you have a specific question about an Xbox One account suspension or console ban, start a new thread in the Xbox One Account & Console Enforcement Actions forum on forums.xbox.com.

  • The Xbox Live Policy & Enforcement Team does not have the ability to resolve game-specific bans and suspensions. If you have lost privileges in a specific game, contact the game’s developer for assistance.

  • Complaints are reviewed daily, and action is taken against players when the behavior is verified.

  •  Penalties for violating the Terms of Use and Code of Conduct vary depending on the nature of the offense.

  • Penalties for minor infractions include temporary communication or service suspensions and forced Gamertag name changes. 

  • Penalties for more serious offenses include permanent account suspensions and console bans.

Communication suspensions

Communication suspensions are imposed because of inappropriate conduct during communication activities on Xbox Live. The suspension blocks a Gamertag from accessing any communication features on Xbox Live. These include text messages, voice messages, video communications, Upload privileges, in-game chat, and party chat.

The length of suspension depends on the severity of the offense. Temporary suspensions usually end at approximately the same time of day as when the suspension was issued.

How you are notified

An email message is sent to the address that is associated with your Xbox Live account. Suspensions end at approximately the same time the suspension was issued and not at the beginning of the calendar day, so the suspension may not end until later in the day specified in the suspension message.

Service suspension

Service suspensions are imposed for any number of actions that break the Code of Conduct. Inappropriate conduct includes these kinds of actions:

  • Inappropriate in-game behavior

  • Attempts to manipulate Xbox Live services through network interference, feedback abuse, complaint abuse, or other system tampering

  • Harassment of other Xbox Live users or impersonation of Microsoft staff and/or Microsoft affiliates

  • Attempts to exploit the Xbox Live Marketplace or Support for financial gain

  • Other misuses of the Xbox Live service, as mentioned in the Code of Conduct

A service suspension completely blocks a member from being able to sign in to the Xbox Live service. The duration of the suspension depends on the frequency or severity of the offense. Temporary suspensions usually end at approximately the same time of day as when the suspension was issued.

How you are notified

An email message is sent to the address that is associated with your Xbox Live account.

Forced Gamertag change

When a forced Gamertag change (name change) is imposed, the system will automatically pick a new Gamertag for the user. A forced Gamertag change is imposed when a Gamertag is determined to be inappropriate by the Xbox Live Policy & Enforcement Team. Examples of inappropriate Gamertags include names that visually resemble, sound like, represent, hint at, abbreviate, or insinuate any of the following:

  • Profane words or phrases

  • Topics or content of a sexual nature

  •  Hate speech (including but not limited to racial, ethnic, or religious slurs)

  • Unlawful drugs or controlled substances

  • Unlawful activities

Game-specific bans

Online games are at their best when everyone plays fairly and treats other players with respect. Game developers have the ability to build game-specific security into their titles and enforce their community policies independent of the greater Xbox Live system. Each developer approaches game bans differently, but generally there is no appeals process.

Note: Xbox Customer Support cannot undo Microsoft game bans or respond to ban questions for games not published by Microsoft.

How you are notified

The method by which you are notified of a game ban varies by developer and may include, but is not limited to, the following:

  • You receive an in-game message

  • You receive a connection error when you try to access the online features of a game

  •  You cannot access certain game features

Xbox Live Policies on Console Suspensions & Bans

We’ve designed the Xbox Live service to help create a place where our members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates the Xbox Live Terms of Use and Code of Conduct. Violations of the Xbox Live Terms of Use and the Code of Conduct can result in a variety of actions, up to and including a permanent suspension of a console from connecting to Xbox Live. This page is meant to detail some of the reasons that a console could be temporarily suspended or permanently banned from the service.

We take console suspensions and bans seriously, and only take such action after a lengthy investigation by multiple teams.  

When an Xbox 360 console is banned from accessing the service, it will display the following message:

This console has been banned for violations of the Terms of Use. To protect the Xbox Live service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations.

If an Xbox One console is banned  from accessing the service, it can still be used offline. If you experience issues, unplug your Ethernet cable or disconnect from your wireless network.

Consoles can be suspended or banned from Xbox Live for a number of reasons including, but not limited to:

  • Console tampering: Physically opening the Xbox and modifying it to play illegitimate software.
  • Online fraud: Attempting to social engineer users, take over Xbox Live accounts, or other fraudulent activities.
  • Repeat egregious violations: Multiple actions taken on accounts on the console by the Enforcement team for disrupting the service or impacting users.

Customer Support for Xbox Live cannot undo  suspension or ban for a console. Xbox Live console suspensions and bans may include permanent suspensions of Xbox Live accounts as well. 

To avoid a console suspension or ban, please review and follow the Xbox Live Terms of Use and Code of Conduct. We also recommend that you purchase Xbox 360 and Xbox One consoles new from reputable retail stores because previous owners may have violated the Terms of Use agreement which can lead to the console being banned. Warranties on Xbox consoles are not transferable from the previous owner.

Everyone on the Xbox and Xbox Live teams want our members to have the best possible experience on our service. By following the Terms of Use and Code of Conduct, you can help us work to create safe and enjoyable experiences while enjoying Xbox Live.

Frequently asked questions:

I have not committed any fraud, I’ve never had action taken against me by the enforcement team, and I know for a fact I have not modified my console.  Can you undo my suspension?

The investigations and subsequent actions taken by the Xbox Live Policy & Enforcement team are conservative in nature.  We work very hard to try to fully understand that a console has been modified by looking at a variety of information. Sometimes it’s possible that a previous owner or another user may have performed unauthorized modifications to the console. It is also possible that the purchaser of a used Xbox 360 or Xbox One was not aware the console was modified. In either case we cannot undo the console ban. We recommend customers who believe they have not modified their Xbox themselves (or committed other actions on the service to warrant suspension) to contact previous owners or users of the console.

How do you detect modified consoles?

There are many factors that lead to the ban of a console and we do not publicly disclose any of those details. 

My console has been banned. Does that mean my Xbox Live account will be suspended as well?

Suspensions for both consoles and accounts are determined by looking at a number of factors. While some Xbox Live account suspensions may be issued alongside console bans, they are not issued with every single ban. To avoid having your account suspended from the service, please follow the Xbox Live Terms of Use and Code of Conduct. 

If a console is banned, what happens to the warranty?

If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee. Please refer to the Xbox 360 console warranty on Xbox.com. 

Can I still be suspended if I purchased a modified console second-hand?

Yes. The warranty on a second hand console is void, and the purchaser assumes the risk for any previous modifications. If you purchase a console that has been previously banned you will not be able to connect to Xbox Live.

If I have a banned console, can I still access my achievements and content?

If your account has not been suspended, you are still able to recover your account on an unbanned console. This includes accessing your purchased content and your profile, with achievements, as it existed prior to the console ban. 

Can I move my Xbox 360 hard drive to an unmodified/unbanned console?

Yes, to an unmodified/unbanned Xbox 360 console.

Suspension Notifications & Inquiries

If a player violates the Xbox Live Code of Conduct or Terms of Use and receives a suspension, the Xbox Live Policy & Enforcement Team is committed to ensuring the player understands why. Proper notification of a suspension is important and can help the affected player gain an understanding of the violation and learn what kind of behavior to avoid in the future.

Read below to learn how you are notified of an enforcement action, where you can learn more about it, and how you can contact us if you have questions.

How am I notified of my suspension?

When XBLPET issues an enforcement action, an email message is automatically sent to the address associated with your Xbox Live account. This address is referred to as your Microsoft Account (MSA). If you are using a child account, an email is also sent to the Microsoft Account associated with your parent or guardian. Each email message explains the type of Code of Conduct violation (for example, harassment or cheating), why the enforcement occurred, and how it affects you.

In addition to the email message, alerts are displayed if you attempt to sign in to the Xbox Live service or use impacted features on your Xbox 360 or Xbox One console. The specific method of notification depends on the enforcement type and what feature or app you select, but can include a text message from Xbox Live or a pop-up notification indicating you are not allowed to use that feature.

Where can I learn more about my suspension?

Whether you have been subject to a suspension or simply want to learn about the policies that govern Xbox Live, enforcement.xbox.com is your home for all topics related to enforcement. If you have received a suspension or other enforcement action, we recommend these resources:

  • Visit your Enforcement History page to check your suspension history, including when you received the enforcement action and what privileges were suspended.
  • Visit the Xbox Live Policies on Account Suspensions page to learn about different types of suspensions and how they impact you.
  • Visit the Enforcement on Xbox One & Xbox 360 page to learn about enforcement reciprocity and understand how suspensions are implemented on each Xbox console.
  • Visit the Stay Safe section to get a rundown of Code of Conduct violations, what they mean, and why they negatively impact the Xbox Live service.

I still have some questions. How do I contact the Enforcement Team?

If you have questions regarding an enforcement action or are unsure why it occurred, you can submit an inquiry by visiting the enforcement forums on forums.xbox.com. New forum threads are invisible until reviewed by an enforcement agent, so don’t be alarmed if you can’t find your thread right away. Rest assured, it will be answered!

Note: Suspended accounts cannot post to the forums. To submit an inquiry, you need to use a different account or create a new account. You are not required to upgrade to Xbox Live Gold to participate in the forums.

To post an inquiry to the forums:

1.       Sign in to Xbox.com using an account that has not received a suspension.

2.       Navigate to the Xbox 360 Account Suspensions & Console Bans forum or the Xbox One Account & Console Enforcement Actions forum.

3.       Select Add a new post.

4.       Write your inquiry. At a minimum include the Gamertag that received enforcement action and any questions that you have about the action.

5.       Select Post.

XBLPET addresses all valid forum inquiries, but due to the sensitivity of certain actions and in order to protect your privacy, not all inquiries are answered publically. We may answer your questions via an email sent to the Microsoft Account that posted the forum inquiry. Other inquiries may be responded to through forum private messages. Go here to check your private messages.

Note: The enforcement forums exist in order to inquire about the reason for specific enforcement actions, but not to formally appeal decisions or debate their validity.

Enforcement Myths

The Xbox Live Policy & Enforcement Team strives for transparency and accountability with every enforcement action. We want you to understand our policies, and don’t believe anyone should be left in the dark when receiving a suspension. Nevertheless, over the years many myths have spread about our team. Read below to learn the truth about some of the most common enforcement misconceptions:

Will I get banned just because I received complaints?

No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement and take numerous factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation.

I wasn’t doing anything wrong when I got suspended. Why did this happen?

While some Code of Conduct violations are immediately resolved, XBLPET also conducts reactive investigations. Many of these investigations are triggered by player complaints. The Code of Conduct has no statute of limitations, and users may be enforced upon at any time for past offences.

A player may be offline (or playing single player) at the time of the suspension, but his or her online status at that particular moment may have no bearing on the reason behind the enforcement. If you receive a suspension and are not sure why it occurred, please check the email sent to your Microsoft Account or view your Enforcement History on enforcement.xbox.com.

Can I get a free Gamertag change by going to the enforcement forums?

Some users are under the impression that simply by inquiring about a forced Gamertag change in the enforcement forums XBLPET will provide a free Gamertag change. This is not the case.

While players are encouraged to post if they have questions about an enforcement action, posting in the forums does not in any way guarantee a free Gamertag change. In the past, a forced Gamertag change gave users the opportunity to change the offending Gamertag free of charge. Unfortunately, this gesture was prone to abuse, and many people simply chose new, equally offensive Gamertags. As a result, the Gamertag enforcement process changed. A forced Gamertag change now automatically assigns a new Gamertag to the account, much in the same way a system-generated Gamertag is provided when you first sign up for Xbox Live.

If a player is unhappy with the assigned Gamertag and wishes to change it, he or she may purchase a new Gamertag through the standard Gamertag change process.

I got a message saying I was signed in on another console when I was banned. Did I get hacked?

While it can be alarming to see a message indicating your account was signed into another Xbox right before receiving a suspension notification, it’s not indicative of a compromised or “hacked” account. This message is a product of the Xbox 360 enforcement process and does not literally mean that the account was signed into another console at that moment. It also does not mean that another player caused the suspension. Only XBLPET has the ability to issue enforcement actions, and if you receive a suspension it’s because we determined that the account committed a Code of Conduct violation, not because you were hacked.

However, if you have reason to believe your account may have been compromised or the actions that led to the suspension occurred while the account was outside your control, please visit the Compromised Account Solution Tool.

I don’t need to include any information when I post in the enforcement forums- they already know about my suspension, right?

Though XBLPET maintains comprehensive enforcement records, enforcers are not mind readers. We can’t adequately respond to forum inquiries if it’s not clear what questions are being asked or who they’re being asked about. If you wish to post an inquiry in the enforcement forums, please make sure to include the following:

  • The Gamertag that received enforcement action
  • The reason for the inquiry

Once we have this information, we'll be happy to assist you!

Xbox blocks offensive Gamertags. If I was able to create the Gamertag it shouldn’t be considered offensive, right?

While some offensive terms (for instance, unambiguous profanity and racial slurs) are blocked and cannot be used in a Gamertag or profile, inappropriate Gamertags and profiles that use available terms may still be subject to enforcement action.

The Code of Conduct establishes that certain types of content, such as profanity, hate speech, references to illegal activities, and other controversial or sensitive topics are not permitted. Content that is designed to look similar to or otherwise suggest such topics is also inappropriate.

The vast majority of Gamertags are perfectly acceptable. However, successfully creating a particular Gamertag doesn’t automatically mean that it’s appropriate. If you encounter an offensive Gamertag or profile, please file a complaint.

Shouldn’t I receive a warning before a suspension?

The Code of Conduct clearly outlines the rules of Xbox Live and establishes what content and behavior is not appropriate. We strongly encourage all players to familiarize themselves with this document (don’t worry, it’s a quick read!) to best understand how to keep Xbox Live fun for everyone. When a player agrees to the Code of Conduct and Terms of Use, it’s expected that they understand the rules of the service.

In many cases, a suspension itself also acts as a warning. When XBLPET issues a suspension, it serves as an indication that a Code of Conduct violation occurred and affected player needs to re-visit the rules. If you receive a suspension, please take a moment to think about the behavior that led to it and visit our Stay Safe section to understand how Code of Conduct violations negatively impact the Xbox Live community.

My roommate was playing when I got suspended. Can it be lifted?

Xbox Live is a social platform, and we love hearing about players sharing their experience with friends and family. Xbox Live is at its best when everyone joins in the fun!

However, as the owner of the account you are ultimately responsible for how the account is used, both good and bad. When we issue a suspension, it’s not necessarily because you committed a violation, but because the account was used to commit a violation. Even if you weren’t home or holding the controller when the activity occurred, if a particular Gamertag was used to harass other players or cheated in a game we have to hold it accountable.

If you wish to restrict usage of your account you can set up a passkey on Xbox 360 or Xbox One. And thanks to the benefits of Home Gold, it’s easier than ever for every member of the household to create their own Xbox Live account!

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Microsoft Services Agreement or Code of Conduct, you can file a complaint against that player. When considering filing a complaint, keep the following in mind:

  • If a game has a built-in complaint option, you can also file a complaint from within the game. Refer to the documentation that came with the game for instructions.
  • If another player hasn’t necessarily violated the Code of Conduct but you want to avoid playing games with that player, consider filing a player review.
  • Filing a complaint won't help you avoid another player on Xbox Live. To learn how to avoid another player, please follow the steps outlined at Mute, block, or avoid other players on Xbox Live.

 

How to file a complaint

If another player engages in cheating or inappropriate gameplay, abusive behavior or communications, or has an offensive Gamertag or profile content, you can file a complaint. To file a complaint against another player:

  1. Press the Guide button on your controller.
  2. Select Friends. Navigate to the Players tab if you wish to report a recent player.
  3. Select the Gamertag you wish to report.
  4. Select File Complaint. Then, select File Complaint again on the next screen.
  5. Select one of the following general reasons for filing the complaint:
     
    • Profile: The player's Gamertag, personal picture, or personal information contains inappropriate material.
    • Text and Voice Communications: The player used vulgar, hateful, harassing, or threatening language in voice or text communications.
    • Video Communications: The player was vulgar, hateful, harassing, or threatening in video communication.
    • Tampering: The player tampered with a game, an Xbox 360 console, Xbox Live, or the feedback system.
       
  6. Select one of the following specific reasons for filing the complaint:
     
    • Profile: Gamertag, Personal Picture, Personal Info, Player Content
    • Text and Voice Communications: Text Message, Voice Message, Voice Chat, In-Game Voice
    • Video Communications: Picture Message, Video Chat
    • Tampering: Feedback Tampering, System Tampering, Cheating
       
  7. Select File Complaint. Select Don't File if you decide not to file the complaint.

Mute, block, or avoid other players on Xbox Live

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific players on Xbox Live, you can mute them, block their communications, or avoid them altogether. If you believe the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

 

Mute another player on Xbox Live

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute the player. This prevents the player from speaking to you in-game or in a chat session. To mute another player on Xbox Live:

  1. Press the Guide button on your controller.
  2. Select Friends. Navigate to the Players tab if you wish to mute a recent player.
  3. Select the Gamertag you wish to mute.
  4. Select Mute.

To unmute a player, select the affected player’s Gamertag and select Unmute.

 

Block communications from another player on Xbox Live

Blocking another player prevents you from receiving the player’s messages, game invites, and party invites. It also, if applicable, removes the player from your friends list. To block another player on Xbox Live:

  1. Press the Guide button on your controller.
  2. Select Messages, and navigate to a message from the player you wish to block.
  3. Select Block Communications.

You can unblock a player at any time by sending the affected player a message or friend request.

 

Avoid another player on Xbox Live

The player review option on Xbox 360 enables you to select whether or not you want to play with a specific player again. By selecting to prefer or avoid a specific player, you increase or decrease the chance of encountering that player again in future multiplayer matches. Please note that you must play with a player at least once before you can submit a player review. To avoid another player on Xbox Live:

  1. Press the Guide button on your controller.
  2. Select Friends. Navigate to the Players tab if you wish to avoid a recent player.
  3. Select the Gamertag you wish to avoid.
  4. Select Submit Player Review.
  5. Select Avoid This Player.
  6. Select one of the following reasons for avoiding the player:
     
    • Communication: The player was trash talking (insulting), used unpleasant language, or disrupted the session through their use of voice communication.
    • Game Behavior: The player was overly aggressive, unsporting, or quit the game early.
    • Player Skill: The player’s skill did not match that of the other players, or they did not understand the game.
       
  7. Select one of the following specific reasons for avoiding the player:
     
    • Communication: Trash Talking, Unpleasant Language, Disruptive Voice.
    • Game Behavior: Overly Aggressive, Unsporting Conduct, Quit Early.
    • Player Skill: Lacking Skill, Too Good, Unfamiliar With Game.

Submit a player review

Overview

The player review option lets you select whether or not you want to play with a specific player again. After you submit player reviews, you are more likely to be matched with players who have similar likes and dislikes.

You can view the Recent Players list, and select the player you want to review from the Xbox Guide or from the Xbox Dashboard. You can also submit a player review from the post-game lobby.

Note: You must play with another player at least one time before you can submit a player review about that player.

Note: If you feel that an Xbox Live player has violated the Xbox Live Code of Conduct, you can file a complaint against that player.

Submit a player review from the Xbox Dashboard

1.       Press the Guide button on your controller.

2.       Select Friends, and then select the player.

3.       To submit a positive review of the player, select Prefer This PlayerOr, select Avoid This Player, and then select a general reason and a specific reason. The following table shows the available options.

General reason

Specific reason

Communication

Trash Talking

Unpleasant Language

Disruptive Voice

Game Behavior

Overly Aggressive

Unsporting Conduct

Quit Early

Playing Skill

Lacking Skill

Too Good

Unfamiliar With Game

After you submit a player review, you are returned to the Gamer Profile screen.

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Microsoft Services Agreement or Code of Conduct, you can file a complaint against that player. Unique complaint types also exist for certain apps and features, including messages, activity feed items, Game DVR, Upload, and screenshots.

All Xbox One complaint types include the option to enter additional text when submitting the complaint. If desired, please use this opportunity to provide further information or context around the violation.

 

How to file a complaint

If another player engages in cheating or inappropriate gameplay, abusive behavior, or has an offensive Gamertag, account name, or profile content, you can file a complaint. To file an account complaint against another player:

  1. Return to the Home screen by pressing the Xbox button on your controller or say "Xbox, go home."
  2. Select the Friends tile, or say "Xbox, go to Friends.". If the player is not a friend, select Change view at the top of the screen and select Followers or Recent players to bring up the relevant list.
  3. Select the Gamertag you wish to report.
  4. Select Report or block, and then select Report.
  5. Select one of the following reasons for filing the report.
     
    • Player name or Gamertag: The player's Gamertag or name contains inappropriate material.
    • Cheating: The player is using unauthorized hardware, software, or account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live.
    • Player picture: The player’s picture contains inappropriate material.
    • Voice communication: The player uses vulgar, hateful, harassing, or threatening language in voice communications.
    • Unsporting behavior: The player is behaving in an unsporting manner.
    • Quitting early: The player frequently quits/drops from a match to avoid a recorded loss.
    • Bio or location: The player’s bio or location contains inappropriate material.
       
  6. Provide any additional information in the text box, and then select Report to Xbox.

 

How to file a message complaint

You can file a complaint against any specific text or voice message that you have received from another player. This may be warranted if the message was profane, abusive, or otherwise inappropriate. If the message was an unsolicited advertisement or was sent repeatedly but wasn’t otherwise inappropriate, you may wish to report it as spam. To file a message complaint:

  1. Return to the Home screen by pressing the Xbox button on your controller or say "Xbox, go home."
  2. Select the Friends tile and then select Messages, or say "Xbox, go to Messages.".
  3. Select the message conversation that includes the inappropriate message.
  4. Navigate up to the specific message that you wish to report and press the menu button on your controller
  5. Select Report, and then select Message or Spam.
  6. Provide any additional information in the text box, and then select Report to Xbox.

 

How to file an activity feed complaint

You can see the recent activities of your friends through the activity feed in the Friends app. Items that appear in the activity feed include unlocked achievements, Game DVR and Upload clips, screenshots, and general posts by other players. Players may also comment on items that appear in your activity feed. To file a complaint on an inappropriate activity feed item or comment:

  1. Return to the Home screen by pressing the Xbox button on your controller or say "Xbox, go home."
  2. Select the Friends tile and then select the activity feed item or comment that you wish to report.
  3. Select the hammer icon if reporting an activity feed item, or select Report if reporting a comment.
  4. Select Inappropriate feed item if reporting an activity feed item, or select Inappropriate comment if reporting a comment.
  5. Provide any additional information in the text box, and then select Report to Xbox.

In addition to reporting inappropriate activity feed content, you can remove your own activity feed content and any comments associated with your content. To remove your content follow the steps outlined at Manage and remove your content on Xbox Live.

 

How to file an Upload, Game DVR, or screenshot complaint

Xbox One’s Game DVR feature enables players to record gameplay video clips to share with friends and followers. Using Upload Studio, players may add additional content to their clips including text, voice commentary, and Kinect video. Players may also capture and share screenshots. To file a complaint on an inappropriate Upload or Game DVR clip or screenshot:

  1. Select the clip or screenshot that you wish to report.
  2. Press the menu button on your controller.
  3. Select Report.
  4. Select Inappropriate game clip if reporting an Upload or Game DVR clip, or select Inappropriate screenshot if reporting a screenshot.
  5. Provide any additional information in the text box, and then select Report to Xbox.

Upon filing the complaint, the clip or screenshot will disappear from your view in the Upload app.

Mute or block other players on Xbox Live

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific players on Xbox Live, you can mute them or block their communications with you. If you believe the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

 

Mute another player on Xbox Live

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute the player. This prevents the player from speaking to you in-game or in a chat session. To mute another player on Xbox Live:

  1. From the Home screen, select the Friends tile, or say "Xbox, go to Friends." If the player is not a friend, select Change view at the top of the screen and select Followers or Recent players to bring up the relevant list.
  2. Select the Gamertag that you wish to mute.
  3. Select Mute in chat.

To unmute a player, select the affected player's Gamertag and select Unmute.

 

Block another player on Xbox Live

Blocking another player prevents you from receiving the player’s messages, game invites, and party invites. It also prevents the affected player from seeing your online activity, and, if applicable, removes the player from your friends list. To block another player on Xbox Live:

  1. From the Home screen, select the Friends tile, or say "Xbox, go to Friends." If the player is not a friend, select Change view at the top of the screen and select Followers or Recent players to bring up the relevant list.
  2. Select the Gamertag that you wish to block.
  3. Select Report or block.
  4. Select Block.

You can also block a player after receiving an offensive or inappropriate message. To block a player through the Message app:

  1. From the Home screen, select the Friends tile and then select Messages or say "Xbox, go to messages."
  2. Select the message conversation from the player that you wish to block.
  3. Navigate up to the player's message and press the menu button on your controller.
  4. Select Open profile.
  5. Select Report or block.
  6. Select Block.

To unblock a player, select the affected player’s Gamertag and select Unblock.

Upload and Twitch

The Upload and Twitch™ applications on Xbox One allow users to record and share in-game content and Kinect content with other Xbox Live users. A suspension of these features can occur when a user records or shares inappropriate content through these applications that violates the Xbox Live Code of Conduct and/or Terms of Use. Inappropriate Twitch™ content may also violate the Twitch™ Terms of Service.

 

What are some examples of inappropriate content?

As discussed in the Xbox Live Code of Conduct, inappropriate content includes, but is not limited to:

  • Use of profanity, or other offensive terms or gestures
  • Attempts to harass, abuse, or bully other individuals
  • Nudity, or other sexual content
  • Harm or violence against people or animals, or promotion of self-harm
  • Cheating, or promoting the use of unauthorized game modifications
  • Use of illegal drugs or controlled substances
  • Other illegal activities

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be fun and safe for everyone; when people upload or stream harmful or offensive content, it disrupts the Xbox Live experience for other gamers. We remove this offensive content to preserve the quality of our service, and to create a safe and welcoming environment for all.

But my video was from a Mature-rated title, why was it taken down?

Remember, Xbox Live is designed for users of all ages and your uploaded videos and streams are viewable by anyone! You’re welcome to record content from a Mature-rated title, but keep Kinect content (audio and video) appropriate for a broader audience of people of all ages.

But my friend did something in the background of my clip, why ban me?

While you personally may not have been responsible for the inappropriate content, it still occurred on your account. You are responsible for the content uploaded or streamed by your account.

What sort of enforcement can I expect for uploading or streaming inappropriate content?

If you create or share inappropriate Upload content, the offending clip will be removed and your ability to use the Upload application may be revoked for 1, 7, or 14 days. If you stream inappropriate content via the Twitch™ application, the offending stream will be terminated and your Twitch™ account may be suspended. Especially egregious violations may result in an account suspension and/or console ban, without any prior warning.

Set Child Privacy & Online Safety on Xbox Live

Overview

You can control your child’s privacy settings on Xbox Live. These settings help ensure that your child has a safe and enjoyable online gaming experience and can only access content that you are comfortable with.

Privacy settings are organized into two categories: things your child is allowed to do, and things others are allowed to see about your child. Changing these settings is easy and only takes a few short steps. 

Watch the video below to learn about setting child privacy settings:

Manage child spending on Xbox Live

Overview

You can control how your child purchases content on Xbox Live. If you want to limit or block your child from making purchases, it’s as simple as changing the relevant settings.

Watch the video below to learn about managing child spending on Xbox Live: