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Terms of Use

XBOX CONSOLE CHECK TOOL TERMS OF USE

Acceptance of Terms
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE XBOX CONSOLE CHECK TOOL (“THE TOOL”). By using or accessing the Tool, or by agreeing to these Terms of Use (“TOU”) where the option is made available to you in the user interface, you agree to abide by the TOU without modification by you. If you do not agree, you may not use the Tool.

Microsoft Corporation (“we” or “Microsoft”) reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located on the web page where the Tool is provided.

Please note we do not make any representations or provide warranties for the Tool. These TOU also limits Microsoft’s liability. These terms are set forth below. We ask that you read them carefully.

Microsoft reserves the right to discontinue providing the Tool at any time, without notice, for any reason whatsoever.

Please review Xbox Live Privacy Statement [add link], which applies to any information collected by the Tool.

Personal and Non-Commercial Use Limitation
The Tool is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from your use of the Tool.

You may not use any automated data gathering or extraction tools or manual processes to collect, gather or copy any of the information obtained from the Tool in an unauthorized manner. As a condition of your use of the Tool, you will not use the Tool for any purpose that is unlawful or prohibited by these TOU.

DISCLAIMER OF WARRANTY
THE TOOL IS PROVIDED "AS-IS," "WITH ALL FAULTS," AND "AS AVAILABLE." YOU BEAR THE RISK OF USING IT. MICROSOFT DOES NOT GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE TOOL.

MICROSOFT GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN RELATION TO THE TOOL. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE TOOL IS WITH YOU. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, MICROSOFT EXCLUDES ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY AND EXCLUSION OF DAMAGES
You cannot recover any damages whatsoever from Microsoft resulting from your use of the Tool, including direct, consequential, special, indirect, incidental, or punitive damages and lost profits. This limitation applies to anything related to the Tool or information made available through the Tool. It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose, or we knew or should have known about the possibility of the damages.

X

No enforcement action found. Please consider to connect the console to Xbox live to verify that it is in a good state.

This could mean:

  • The console has not been banned, tampered, stolen or is defective.
  • The serial number you entered is invalid. Consider checking your entry.
  • The model number and serial number you entered do not match. Consider checking your entry.
X

Uh oh... that shouldn't have happened.

Xbox One Reputation System Overview

With the launch of Xbox One comes a completely overhauled and redesigned player reputation system. This new system was designed to better your overall experience on Xbox Live by helping to improve the way that players interact with each other the system. At its most basic, the new reputation system rewards positive behavior (such as playing fairly and with sportsmanship), and creates a downside for those that exhibit poor behavior (such as cursing, being disrespectful, or cheating).

How does it work?

In the new reputation system, all players start with a clean slate and a standard reputation score of “Good Player”. As you play online and interact with other players, you’ll accumulate feedback from both your teammates and opponents, as well as from the games you play. Over time, this feedback will start to have an impact on your Xbox Live reputation as represented by this graphic on your Player Card:

Good Player
The most common player on Xbox live.A typical user who plays online with  some regularity and receives very little negative feedback from other players.

Needs Work
A user whose reputation score has fallen due to many reports of bad behavior over the course of many gaming sessions.

Needs Work
A user whose reputation score has continued to fall due to many reports of bad behavior. If this downward trend continues, the user will begin to be matched with only other low-reputation players.

Avoid Me
A user who routinely receives lots of negative feedback and causes trouble in the community. To prevent further abuse,the user will most likely be matched with other low-reputation players.

 

Your reputation score will have an effect on many aspects of your online experience including who you are matched with, the reputation of your Xbox Live party, and your ability to communicate with others on the Xbox Live service.

How will you stop people from unfairly manipulating my reputation score?

The new reputation system is designed to be resilient and to prevent abuse from other users. There are a number of protections put in place to ensure that other users are not unfairly affecting your reputation score.

My reputation score is falling, how do I improve my score?

The first thing you’ll want to do is to review the Code of Conduct. Make sure you’re being polite and treating other players with respect while you’re on Xbox Live. There are a number of actions you can take to improve your reputation score, but the fastest way to improve your score is to play online multiplayer matches without receiving negative feedback.

Enforcement on Xbox One & Xbox 360

The Xbox Live service you know and love on Xbox 360 is now available on Xbox One. As the community continues to grow, the Xbox Live Policy & Enforcement team remains committed to preserving and promoting a safe, secure and enjoyable experience for all our members across both consoles. If a player behaves poorly on Xbox Live – either on Xbox One or Xbox 360, we take this seriously and will ensure any enforcement action applies to their account on both platforms.

Enforcement reciprocity: There is only one Xbox Live

Because Xbox One was designed from the ground up with entirely new technology, some enforcement actions applied to an Xbox Live account will have slightly different effects on these two consoles. These differences are outlined below.

Enforcement

Xbox 360

Xbox One

Forced Name Change (FNC)

After being issued a Forced Name Change for an offensive Gamertag, the system will automatically pick a new Gamertag for the user.

Account Suspension (Service)

Accounts are issued a 1, 7, or 14 day suspension from the Xbox Live service. Users will not be able to sign in to Xbox Live from any console for the duration of the suspension.

Account Suspension (Permanent)

Users will not be able to sign in to Xbox Live from any console.

Game DVR / Upload Studio Suspension (Temporary)

N/A

Accounts are issued a 7, 30, or 90 day suspension from being able to upload Game DVR / Upload Studio content to the Xbox Live service.

Communications Suspension

Accounts are issued a 1, 7, or 14 day suspension from being able to communicate on the Xbox Live service. This includes sending messages, in-game chat, and parties.

Certain communication privileges specific to the infraction will be removed from the account or reduced for the duration of the 1, 7, or 14 day suspension. This includes the ability to communicate using Skype on Xbox One functionality.

Account Privilege Suspension (Temporary)

N/A

Certain privileges specific to the infraction will be removed from the account or reduced for the duration of the 1, 7, or 14 day suspension.

Console Suspension

N/A

Certain privileges specific to the infraction will be removed from the console for the duration of the ban.

Console Ban

After being console banned, the device can never again connect to the Xbox Live service.

Xbox Live Policies on Account Suspensions

We’ve designed the Xbox Live service to help create a place where our members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates the Xbox Live Terms of Use and Code of Conduct. Violations of the Xbox Live Terms of Use and the Code of Conduct can result in a variety of actions, up to and including a permanent suspension of an account.

  • For information about conduct that can result in an account suspension or a console ban, see the Xbox Live Code of Conduct.

    If you have a specific question about an Xbox 360 account suspension or console ban, start a new thread in the Xbox 360 Account Suspensions & Console Bans forum on forums.xbox.com.

    If you have a specific question about an Xbox One account suspension or console ban, start a new thread in the Xbox One Account & Console Enforcement Actions forum on forums.xbox.com.

  • The Xbox Live Policy & Enforcement Team does not have the ability to resolve game-specific bans and suspensions. If you have lost privileges in a specific game, contact the game’s developer for assistance.

  • Complaints are reviewed daily, and action is taken against players when the behavior is verified.

  •  Penalties for violating the Terms of Use and Code of Conduct vary depending on the nature of the offense.

  • Penalties for minor infractions include temporary communication or service suspensions and forced Gamertag name changes. 

  • Penalties for more serious offenses include permanent account suspensions and console bans.

Communication suspensions

Communication suspensions are imposed because of inappropriate conduct during communication activities on Xbox Live. The suspension blocks a Gamertag from accessing any communication features on Xbox Live. These include text messages, voice messages, video communications, Upload privileges, in-game chat, and party chat.

The length of suspension depends on the severity of the offense. Temporary suspensions usually end at approximately the same time of day as when the suspension was issued.

How you are notified

An email message is sent to the address that is associated with your Xbox Live account. Suspensions end at approximately the same time the suspension was issued and not at the beginning of the calendar day, so the suspension may not end until later in the day specified in the suspension message.

Service suspension

Service suspensions are imposed for any number of actions that break the Code of Conduct. Inappropriate conduct includes these kinds of actions:

  • Inappropriate in-game behaviour

  • Attempts to manipulate Xbox Live services through network interference, feedback abuse, complaint abuse, or other system tampering

  • Harassment of other Xbox Live users or impersonation of Microsoft staff and/or Microsoft affiliates

  • Attempts to exploit the Xbox Live Marketplace or Support for financial gain

  • Other misuses of the Xbox Live service, as mentioned in the Code of Conduct

A service suspension completely blocks a member from being able to sign in to the Xbox Live service. The duration of the suspension depends on the frequency or severity of the offense. Temporary suspensions usually end at approximately the same time of day as when the suspension was issued.

How you are notified

An email message is sent to the address that is associated with your Xbox Live account.

Forced Gamertag change

When a forced Gamertag change (name change) is imposed, the system will automatically pick a new Gamertag for the user. A forced Gamertag change is imposed when a Gamertag is determined to be inappropriate by the Xbox Live Policy & Enforcement Team. Examples of inappropriate Gamertags include names that visually resemble, sound like, represent, hint at, abbreviate, or insinuate any of the following:

  • Profane words or phrases

  • Topics or content of a sexual nature

  •  Hate speech (including but not limited to racial, ethnic, or religious slurs)

  • Unlawful drugs or controlled substances

  • Unlawful activities

Game-Specific Bans

Online games are at their best when everyone plays fairly and treats other players with respect. Game developers have the ability to build game-specific security into their titles and enforce their community policies independent of the greater Xbox Live system. Each developer approaches game bans differently, but generally there is no appeals process.

Note Xbox Customer Support cannot undo Microsoft game bans or respond to ban questions for games not published by Microsoft.

How you are notified

The method by which you are notified of a game ban varies by developer and may include, but is not limited to, the following:

  • You receive an in-game message

  • You receive a connection error when you try to access the online features of a game

  •  You cannot access certain game features

Xbox Live Policies on Console Suspensions & Bans

We’ve designed the Xbox Live service to help create a place where our members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates the Xbox Live Terms of Use and Code of Conduct. Violations of the Xbox Live Terms of Use and the Code of Conduct can result in a variety of actions, up to and including a permanent suspension of a console from connecting to Xbox Live.  This page is meant to detail some of the reasons that a console could be temporarily suspended or permanently banned from the service.

We take console suspensions and bans seriously, and only take such action after a lengthy investigation by multiple teams.  

When an Xbox 360 console is banned from accessing the service, it will display the following message:

This console has been banned for violations of the Terms of Use. To protect the Xbox Live service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations.

If an Xbox One console is banned  from accessing the service, it can still be used offline. If you experience issues, unplug your Ethernet cable or disconnect from your wireless network.

Consoles can be suspended or banned from Xbox Live for a number of reasons including, but not limited to:

  • Console tampering: Physically opening the Xbox and modifying it to play illegitimate software.
  • Online fraud: Attempting to social engineer users, take over Xbox Live accounts, or other fraudulent activities.
  • Repeat egregious violations: Multiple actions taken on accounts on the console by the Enforcement team for disrupting the service or impacting users.

Customer Support for Xbox Live cannot undo  suspension or ban for a console. Xbox Live console suspensions and bans may include permanent suspensions of Xbox Live accounts as well. 

To avoid a console suspension or ban, please review and follow the Xbox Live Terms of Use and Code of Conduct.  We also recommend that you purchase Xbox 360 and Xbox One consoles new from reputable retail stores because previous owners may have violated the Terms of Use agreement which can lead to the console being banned. Warranties on Xbox consoles are not transferable from the previous owner.

Everyone on the Xbox and Xbox Live teams want our members to have the best possible experience on our service. By following the Terms of Use and Code of Conduct, you can help us work to create safe and enjoyable experiences while enjoying Xbox Live.

Frequently asked questions:

I have not committed any fraud, I’ve never had action taken against me by the enforcement team, and I know for a fact I have not modified my console.  Can you undo my suspension?

The investigations and subsequent actions taken by the Xbox Live Policy & Enforcement team are conservative in nature.  We work very hard to try to fully understand that a console has been modified by looking at a variety of information.  Sometimes it’s possible that a previous owner or another user may have performed unauthorized modifications to the console.  It is also possible that the purchaser of a used Xbox 360 or Xbox One was not aware the console was modified.  In either case we cannot undo the console ban.  We recommend customers who believe they have not modified their Xbox themselves (or committed other actions on the service to warrant suspension) to contact previous owners or users of the console.

How do you detect modified consoles?

There are many factors that lead to the ban of a console and we do not publicly disclose any of those details. 

My console has been banned.  Does that mean my Xbox Live account will be suspended as well?

Suspensions for both consoles and accounts are determined by looking at a number of factors.  While some Xbox Live account suspensions may be issued alongside console bans, they are not issued with every single ban. To avoid having your account suspended from the service, please follow the Xbox Live Terms of Use and Code of Conduct. 

If a console is banned, what happens to the warranty?

If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee. Please refer to the Xbox 360 console warranty on Xbox.com. 

Can I still be suspended if I purchased a modified console second-hand?

Yes. The warranty on a second hand console is void, and the purchaser assumes the risk for any previous modifications. If you purchase a console that has been previously banned you will not be able to connect to Xbox Live.

If I have a banned console, can I still access my achievements and content?

If your account has not been suspended, you are still able to recover your account on an unbanned console.  This includes accessing your purchased content and your profile, with achievements, as it existed prior to the console ban. 

Can I move my hard drive to an unmodified/unbanned console?

Yes, to an unmodified/unbanned console.

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Xbox Live Code of Conduct, you can file a complaint against that player. This page describes how.

Notes

  • If a game has a built-in complaint option, you can file a complaint from within the game. Refer to the documentation that came with the game for instructions.
  • If another player hasn’t necessarily violated the Code of Conduct but you want to avoid playing games with that player, consider filing a player review.
  • Filing a complaint won't help you avoid another player on Xbox Live. To learn how to avoid another player, please see the Mute, Block, or Avoid section.

How to file a complaint

  1. Press the Guide button on your controller.
  2. Select Friends, and then go to the Players tab.
  3. Select the player name you want to file the complaint against.
  4. Select File Complaint. Then, select File Complaint again on the next screen.
  5. Select one of the following general reasons for filing the complaint:
    • Profile: The player's Gamertag, personal picture, or personal information contains inappropriate material.
    • Text and Voice Communications: The player used vulgar, hateful, harassing, or threatening language in voice or text communications.
    • Video Communications: The player was vulgar, hateful, harassing, or threatening in video communication.
    • Tampering: The player tampered with a game, an Xbox 360 console, Xbox Live, or the feedback system.
  6. Select one of the following specific reasons for filing the complaint:
    • Profile: Gamertag, Personal Picture, Personal Info, Player Content
    • Text and Voice Communications: Text Message, Voice Message, Voice Chat, In-Game Voice
    • Video Communications: Picture Message, Video Chat
    • Tampering: Feedback Tampering, System Tampering, Cheating
  7. Select File Complaint. (Or select Don't File if you decide not to file the complaint.

Mute, block, or avoid other players on Xbox Live

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific other players on Xbox Live, you can mute them, block their communications to you, or avoid them altogether.

Mute another player on Xbox Live

To mute another player on Xbox Live:

1.       Press the Guide button on your controller.

2.       Press Y on your controller to go to the Xbox Dashboard.

3.       Select Friends, and then go to the Players tab. Select the player’s Gamertag.

4.       Select Mute.

Block communications from another player on Xbox Live

To block communications from another player on Xbox Live:

1.       Press the Guide button on your controller.

2.       Press Y on your controller to go to the Xbox Dashboard.

3.       From the Dashboard, open a message from the player whose communications you want to block.

4.       Select Block Communications.

The player will not be able to send you any message, unless you first send a message to that player.

Avoid another player on Xbox Live

To avoid a specific player on Xbox Live:

1.       Press the Guide button on your controller.

2.       Select Friends, and then go to the Players tab.

3.       Select the player’s Gamertag.

4.       Select Submit Player Review.

5.       Select Avoid This Player.

6.       Select why you want to avoid the player: Communication, Game Behavior, or Player Skill.

7.       Select the specific reason why you want to avoid the player.

Submit a player review

Overview

The player review option lets you select whether or not you want to play with a specific player again. After you submit player reviews, you are more likely to be matched with players who have similar likes and dislikes.

You can view the Recent Players list, and select the player you want to review from the Xbox Guide or from the Xbox Dashboard. You can also submit a player review from the post-game lobby.

Note You must play with another player at least one time before you can submit a player review about that player.

Note If you feel that an Xbox Live player has violated the Xbox Live Code of Conduct, you can file a complaint against that player.

Solution: Submit a player review from the Xbox Dashboard

1.       Press the Guide button on your controller.

2.       Select Friends, and then select the player.

3.       To submit a positive review of the player, select Prefer This Player
Or, select Avoid This Player, and then select a general reason and a specific reason. The following table shows the available options.

General reason

Specific reason

Communication

 

 

Trash Talking

 

Unpleasant Language

 

Disruptive Voice

Game Behavior

 

 

Overly Aggressive

 

Unsporting Conduct

 

Quit Early

Playing Skill

 

 

Lacking Skill

 

Too Good

 

Unfamiliar With Game

After you submit a player review, you are returned to the Gamer Profile screen.

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Xbox Live Code of Conduct, you can file a complaint against that player. This page describes how.

  1. To return to the Home screen, press the Xbox button on your controller or say “Xbox, go home”.
  2. Select the Friends tile.
  3. Select the Gamertag that you want to report.
  4. Select Report or block, and then select Report.
  5. Select one of the following general reasons for filing the report:
    • Player name or Gamertag: The player's Gamertag or name contains inappropriate material.
    • Cheating: The player is using unauthorized hardware, software, or account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live.
    • Player picture: The player’s picture contains inappropriate material.
    • Voice communication: The player uses vulgar, hateful, harassing, or threatening language in voice communications.
    • Unsporting behaviour: The player is behaving in an unsporting manner.
    • Quitting early: The player frequently quits/drops from a match to avoid a recorded loss.
  6. Select Report to Xbox or select Cancel.

Mute or block other players on Xbox Live

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific other players on Xbox Live, you can mute them or block their communications to you.

Mute another player on Xbox Live

To mute another player on Xbox Live:

1.       From the dashboard, select the Friends tile, or say "Xbox   Select Profile".

2.       Open a message from the user you want to mute.

3.       Select Open Gamercard.

4.       Select Mute in chat.

Block communications from another player on Xbox Live

To block communications from another player on Xbox Live:

1.       From the dashboard, select the Friends tile, or say "Xbox Select Profile".

2.       Open a message from the non-friend player whose communications you want to block, or locate the non-friend's Gamertag via the Followers tab.

3.       Select Open Gamercard.

4.       Select Block.

The player will not be able to send you any message, unless you first send a message to that player.

Upload and Twitch

The Upload and Twitch™ applications on Xbox One allow users to record and share in-game content and Kinect content with other Xbox Live users. A suspension of these features can occur when a user records or shares inappropriate content through these applications that violates the Xbox Live Code of Conduct and/or Terms of Use. Inappropriate Twitch™ content may also violate the Twitch™ Terms of Service.

 

What are some examples of inappropriate content?

As discussed in the Xbox Live Code of Conduct, inappropriate content includes, but is not limited to:

  • Use of profanity, or other offensive terms or gestures
  • Attempts to harass, abuse, or bully other individuals
  • Nudity, or other sexual content
  • Harm or violence against people or animals, or promotion of self-harm
  • Cheating, or promoting the use of unauthorized game modifications
  • Use of illegal drugs or controlled substances
  • Other illegal activities

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be fun and safe for everyone; when people upload or stream harmful or offensive content, it disrupts the Xbox Live experience for other gamers. We remove this offensive content to preserve the quality of our service, and to create a safe and welcoming environment for all.

But my video was from a Mature-rated title, why was it taken down?

Remember, Xbox Live is designed for users of all ages and your uploaded videos and streams are viewable by anyone! You’re welcome to record content from a Mature-rated title, but keep Kinect content (audio and video) appropriate for a broader audience of people of all ages.

But my friend did something in the background of my clip, why ban me?

While you personally may not have been responsible for the inappropriate content, it still occurred on your account. You are responsible for the content uploaded or streamed by your account.

What sort of enforcement can I expect for uploading or streaming inappropriate content?

If you create or share inappropriate Upload content, the offending clip will be removed and your ability to use the Upload application may be revoked for 1, 7, or 14 days. If you stream inappropriate content via the Twitch™ application, the offending stream will be terminated and your Twitch™ account may be suspended. Especially egregious violations may result in an account suspension and/or console ban, without any prior warning.

Set Child Privacy & Online Safety on Xbox Live

Overview

You can control your child’s privacy settings on Xbox Live. These settings help ensure that your child has a safe and enjoyable online gaming experience and can only access content that you are comfortable with.

Privacy settings are organized into two categories: things your child is allowed to do, and things others are allowed to see about your child. Changing these settings is easy and only takes a few short steps. 

Watch the video below to learn about setting child privacy settings:

Manage child spending on Xbox Live

Overview

You can control how your child purchases content on Xbox Live. If you want to limit or block your child from making purchases, it’s as simple as changing the relevant settings.

Watch the video below to learn about managing child spending on Xbox Live: