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Terms of Use


Acceptance of Terms
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE XBOX CONSOLE CHECK TOOL (“THE TOOL”). By using or accessing the Tool, or by agreeing to these Terms of Use (“TOU”) where the option is made available to you in the user interface, you agree to abide by the TOU without modification by you. If you do not agree, you may not use the Tool.

Microsoft Corporation (“we” or “Microsoft”) reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located on the web page where the Tool is provided.

Please note we do not make any representations or provide warranties for the Tool. These TOU also limits Microsoft’s liability. These terms are set forth below. We ask that you read them carefully.

Microsoft reserves the right to discontinue providing the Tool at any time, without notice, for any reason whatsoever.

Please review Xbox Live Privacy Statement [add link], which applies to any information collected by the Tool.

Personal and Non-Commercial Use Limitation
The Tool is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from your use of the Tool.

You may not use any automated data gathering or extraction tools or manual processes to collect, gather or copy any of the information obtained from the Tool in an unauthorized manner. As a condition of your use of the Tool, you will not use the Tool for any purpose that is unlawful or prohibited by these TOU.



You cannot recover any damages whatsoever from Microsoft resulting from your use of the Tool, including direct, consequential, special, indirect, incidental, or punitive damages and lost profits. This limitation applies to anything related to the Tool or information made available through the Tool. It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose, or we knew or should have known about the possibility of the damages.


No enforcement action found. Please consider to connect the console to Xbox live to verify that it is in a good state.

This could mean:

  • The console has not been banned, tampered, stolen or is defective.
  • The serial number you entered is invalid. Consider checking your entry.
  • The model number and serial number you entered do not match. Consider checking your entry.

Uh oh... that shouldn't have happened.


Stay Safe

We’re here to help you learn about the policies that govern the Xbox Live service so you can avoid a suspension. Most suspension types are fairly straightforward, such as suspensions enacted due to violations of our policies against hate speech or profanity in communications with others. Some suspensions and their related policies are a bit more complex. Check here for a complete rundown on all the suspension types and what they mean for you (or your child).


Solicitation means using Xbox Live for commercial purposes, including buying, selling, or trading content or services that violate the Xbox Live Code of Conduct and/or Terms of Use.


Cheating is using unauthorized hardware, software, or account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live. Cheating violates the Xbox Live Code of Conduct and Terms of Use.

Account Tampering

Account tampering is any attempt to manipulate an Xbox profile in a way that violates the Xbox Live Code of Conduct and/or Terms of Use. This is most often accomplished by transferring an Xbox profile to a PC, using a flash drive. Using unauthorized software, people have changed various parts of their Xbox profile.

Account Theft

Account theft is the unauthorized use of somebody else’s account. Buying, selling, sharing, borrowing, or transferring Xbox Live accounts is a violation of the Xbox Live Code of Conduct and Terms of Use. The most common way account theft happens is when someone shares their Microsoft account email and password with somebody else.


Phishing is an attempt to get information from another person (such as username or password) by pretending to be trustworthy. There are many techniques used, but the end goal is always the same – theft of an account. Phishing violates the Xbox Live Code of Conduct and/or Terms of Use.

Marketplace Theft

Marketplace theft is when someone makes a conscious effort to defraud Microsoft by improperly using the Xbox marketplaces, redemption or subscription codes, or Xbox Customer Support, including telephone support, Xbox Ambassador Chat, Xbox Support Chat, and more.

Gamerscore Corrections

A Gamerscore correction occurs on a player’s Xbox Live account when they gain achievements through avoiding game play and the use of external tools. Xbox Live is committed to keeping the service free of this type of behavior as it violates the Xbox Live Terms of Use. When abnormal achievement or Gamerscore activity is found, Xbox Live modifies the Gamerscore of players who meet specific criteria

Upload and Twitch

The Upload and Twitch™ applications on Xbox One allow users to record and share in-game content and Kinect content with other Xbox Live users. A suspension of these features can occur when a user records or shares inappropriate content through these applications that violates the Xbox Live Code of Conduct and/or Terms of Use. Inappropriate Twitch™ content may also violate the Twitch™ Terms of Service.



What are some examples of Solicitation?

Some examples of solicitations that are not allowed include, but are not limited to:

  • Offering to violate the Code of Conduct or Terms of Use for somebody else in exchange for money (like “pay me $5 PayPal and I’ll mod your Gamerscore and avatar!”).
  • Promoting a business or engaging in other commercial activity on Xbox Live.
  • Advertising websites that violate the Xbox Live Code of Conduct or Terms of Use, including offering unauthorized content.
  • Repeatedly asking for entrance into a unauthorized modified game or game type.
  • Directing your friends to website(s) that offer unauthorized modification (“modding”) software for download or that encourage violating the Xbox Live Code of Conduct and Terms of Use.
  • Buying, selling, or helping others to buy or sell cheats, modified (“modded”) content, or access to modded game types (like “My friend is hosting a modded lobby – $10 or local currency; msg for details”).
  • Trading or helping others to trade in-game services (such as boosting) for redemption codes, money, or stored value (like “400 headshots for $5 or local currency!”).
  • Selling services or status (like a position on your friends list or game time).

Why does the Xbox Live Policy & Enforcement Team care?

First, safety: Solicitation lets people profit from malicious and unauthorized activities that pose a danger to our members, such as cheating and account theft.

Second, fairness: Imagine the frustration someone feels if he or she spends hours working towards a particular achievement or rank, only for someone else to buy or get that rank without actually earning it.

What sort of enforcement can I expect for solicitation?

If you engage in solicitation, your account could be permanently suspended. Especially bad or repeated violations may lead to additional action, including a console ban.

What are some specific examples of Cheating?

Cheating includes, but isn’t limited to:

  • Involvement with modified (“modded”) games or gametypes such as modded lobbies, mod menus, mod infections, or other non-authorized modifications
  • Involvement with modified Xbox hardware
  • Intentionally playing with someone who is using unauthorized software or methods
  • Using unauthorized software to make changes to your account or save games
  • Unlocking achievements, prestiges, in-game ranks, or unlockables you didn’t actually earn
  • Repeatedly using a game glitch or vulnerability to gain an unfair competitive advantage
  • Interfering with or manipulating your console network traffic
  • Abusing the player reporting (complaint) system by filing or encouraging your friends to file false or redundant complaints or feedback

Why does the Xbox Live Policy & Enforcement Team care?

When players cheat, the hard work and dedication of many others is diminished. Developers work extremely hard to publish quality titles, and players play hard to enjoy them. We are dedicated to preserving the integrity of Xbox Live games, and ensuring they’re played as intended.

What sort of enforcement can I expect for cheating?

If you are involved with cheating, your account can be permanently suspended. Repeat violations can possibly lead to a console ban. We have a relatively low bar when it comes to cheating, because cheaters make it less fun for everyone.

What are some specific examples of account tampering?


Account tampering includes, but isn’t limited to:

  • Gamerscore
  • Achievements
  • Avatar colors
  • Xbox Live tenure
  • Saved game data
  • Certain in-game items, perks, bonuses or experience level

Why does the Xbox Live Policy & Enforcement Team care?

It’s not fair, and it’s not safe. When a player unfairly unlocks an achievement using unauthorized software, it’s unfair to the player who unlocked the achievement through effort. It’s not safe, because manipulating a profile with unauthorized software and uploading it back onto Xbox Live risks the integrity and security of the service. Once an account has been tampered with, we can’t trust it on Xbox Live.

Seriously, you banned my account because my avatar had purple skin?

No, not really. We permanently suspended your account because you moved it onto a PC, manipulated it using software that violates our terms of use, and re-uploaded the tampered data into the Xbox Live service. We hope you understand that we take the tampering of our system and network pretty seriously.

My son or daughter is only 11 years old and is not skilled enough to do something like this!

The modification software is widely available on the web. All your child needs to accomplish these serious violations are a few button clicks on their PC, or access to someone who already has the required software (a sibling, friend, classmate, etc.).

What sort of enforcement can I expect for user account tampering?

If you engage in account tampering, your account can be subject to a permanent suspension. Especially egregious or repeated violations may lead to a console ban.

What are some examples of account theft?

There are a number of situations that are considered to be account theft. Some of these include, but are not limited to:

  • Buying an account.
  • Using an account on your console that wasn’t created by you or your parent/legal guardian.
  • Making purchases with an account that wasn’t created by you or your parent/legal guardian.
  • Performing a license transfer on an account that wasn’t created by you or your parent/legal guardian.

Why does the Xbox Live Policy & Enforcement Team care?

Account theft leads to financial loss, identity theft, a violation of the person’s privacy, and other avenues of fraud outside of Xbox Live.

How can I avoid being accused of account theft?

To avoid getting in trouble for account theft, never use an account that wasn’t created by you.

Ask yourself these questions:

  • Did I create this account?
  • Is the account registered in my name?

If the answer to either of these questions is "no", then you’re running the risk of enforcement for account theft.

What sort of enforcement can I expect for account theft?

If you use accounts you didn’t create, expect to receive permanent account suspension(s) and/or console ban(s).

How can I avoid becoming a victim of account theft?

  • Keep your password secret. This is by far the most common cause of account theft.
  • Choose a strong password and sign up to get security codes sent to your cell phone or email.
  • Make sure your antivirus software is up-to-date and run regular checks on your PC.

For more information about protecting your Microsoft account and identifying warning signs of account theft, visit

What are some examples of phishing?

Phishing includes, but isn’t limited to:

  • Asking for someone else’s email and password for any reason.
  • Directing people to unauthorized websites or software that requires entry of account email and password.
  • Directing people to download unauthorized software such as code generators, malware, or other malicious code.
  • Impersonating Microsoft or their authorized partners in order to obtain personal information.

Why does the Xbox Live Policy & Enforcement Team care?

Phishing typically leads to financial loss, compromised accounts, and loss of play time. A simple message directing your friends to a phishing website can lead to many stolen accounts.

What sort of enforcement can I expect for phishing?

If you are involved in requesting account details, or directing users to those involved in such activities, expect to receive permanent account suspension(s) and/or console ban(s).

What are some specific examples of Marketplace theft?

Marketplace theft includes, but isn’t limited to:

  • Getting, asking for, or using redemption codes illegitimately.
  • Transferring licenses to your console from an account that you didn’t create.
  • Using a system glitch or loophole for financial gain.
  • Using any sort of “shared” account to avoid having to pay for games or content.
  • Successfully redeeming or giving away a code, then contacting Customer Support claiming the code didn’t work.
  • Attempting to defraud Microsoft or authorized agents.
  • Fraudulently transferring content licenses.
  • Sharing account credentials.
  • Asking to be added to someone’s third party subscription (such as Netflix, hulu, etc.), in order to avoid restrictions or payment.

Why does the Xbox Live Policy & Enforcement Team care?

People make games, videos, and other content you want—and we want to offer it to you on Xbox. To do that, we need to protect those developers and creators by making sure that you get the content and use it in the way they intended. We’re committed to ensuring our entire marketplace and customer support system is used in the way it is intended.

What sort of enforcement can I expect for marketplace theft?

If you involve yourself with marketplace theft, your account can be permanently suspended with repeat violations possibly leading to a console ban.

About Gamerscore corrections

Gamerscore and achievement corrections occur on a player’s Xbox Live account when they gain achievements or other awards through the manipulation of an Xbox profile using external or unauthorized tools and/or hardware.  This is usually done by transferring an Xbox profile to a PC using a flash drive.

Note: Customer Support for Xbox Live cannot undo a Gamerscore correction.

Questions and answers

How do you identify Gamerscore and achievement tampering?

We look for abnormal Gamerscore and achievement activity using criteria that identifies users who have used external means to unlock achievements and other awards.  Users who play games legitimately to earn Gamerscore and achievements are unaffected by this.

Why does the Xbox Live Policy & Enforcement Team care?

Once an account has been tampered with, we can’t trust it on Xbox Live.  If a profile has been modified with unauthorized tools or hardware, we have to treat it as a risk to the Xbox Live service.  It is also unfair to players who have unlocked achievements through legitimate gameplay.

What sort of enforcement can I expect for Gamerscore tampering?

If we find that your Gamerscore is modified, your Gamerscore will be reset to zero and your account can be subject to a permanent suspension.  Egregious or repeated violations may lead to a console ban.

What are some examples of inappropriate content?

As discussed in the Xbox Live Code of Conduct, inappropriate content includes, but is not limited to:

  • Use of profanity, or other offensive terms or gestures
  • Attempts to harass, abuse, or bully other individuals
  • Nudity, or other sexual content
  • Harm or violence against people or animals, or promotion of self-harm
  • Cheating, or promoting the use of unauthorized game modifications
  • Use of illegal drugs or controlled substances
  • Other illegal activities

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be fun and safe for everyone; when people upload or stream harmful or offensive content, it disrupts the Xbox Live experience for other gamers. We remove this offensive content to preserve the quality of our service, and to create a safe and welcoming environment for all.

But my video was from a Mature-rated title, why was it taken down?

Remember, Xbox Live is designed for users of all ages and your uploaded videos and streams are viewable by anyone! You’re welcome to record content from a Mature-rated title, but keep Kinect content (audio and video) appropriate for a broader audience of people of all ages.

But my friend did something in the background of my clip, why ban me?

While you personally may not have been responsible for the inappropriate content, it still occurred on your account. You are responsible for the content uploaded or streamed by your account.

What sort of enforcement can I expect for uploading or streaming inappropriate content?

If you create or share inappropriate Upload content, the offending clip will be removed and your ability to use the Upload application may be revoked for one, seven, or 14 days. If you stream inappropriate content via the Twitch™ application, the offending stream will be terminated and your Twitch™ account may be suspended. Especially egregious violations may result in an account suspension and/or console ban, without any prior warning.