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Terms of Use

XBOX CONSOLE CHECK TOOL TERMS OF USE

Acceptance of Terms
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE XBOX CONSOLE CHECK TOOL (“THE TOOL”). By using or accessing the Tool, or by agreeing to these Terms of Use (“TOU”) where the option is made available to you in the user interface, you agree to abide by the TOU without modification by you. If you do not agree, you may not use the Tool.

Microsoft Corporation (“we” or “Microsoft”) reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located on the web page where the Tool is provided.

Please note we do not make any representations or provide warranties for the Tool. These TOU also limits Microsoft’s liability. These terms are set forth below. We ask that you read them carefully.

Microsoft reserves the right to discontinue providing the Tool at any time, without notice, for any reason whatsoever.

Please review Xbox Live Privacy Statement [add link], which applies to any information collected by the Tool.

Personal and Non-Commercial Use Limitation
The Tool is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from your use of the Tool.

You may not use any automated data gathering or extraction tools or manual processes to collect, gather or copy any of the information obtained from the Tool in an unauthorized manner. As a condition of your use of the Tool, you will not use the Tool for any purpose that is unlawful or prohibited by these TOU.

DISCLAIMER OF WARRANTY
THE TOOL IS PROVIDED "AS-IS," "WITH ALL FAULTS," AND "AS AVAILABLE." YOU BEAR THE RISK OF USING IT. MICROSOFT DOES NOT GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE TOOL.

MICROSOFT GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN RELATION TO THE TOOL. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE TOOL IS WITH YOU. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, MICROSOFT EXCLUDES ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY AND EXCLUSION OF DAMAGES
You cannot recover any damages whatsoever from Microsoft resulting from your use of the Tool, including direct, consequential, special, indirect, incidental, or punitive damages and lost profits. This limitation applies to anything related to the Tool or information made available through the Tool. It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose, or we knew or should have known about the possibility of the damages.

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No enforcement action found. Please consider to connect the console to Xbox live to verify that it is in a good state.

This could mean:

  • The console has not been banned, tampered, stolen or is defective.
  • The serial number you entered is invalid. Consider checking your entry.
  • The model number and serial number you entered do not match. Consider checking your entry.
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Uh oh... that shouldn't have happened.

 

Stay Safe

We're here to help you learn about the policies that govern the Xbox Live service so you can avoid behavior that will result in a suspension. Many enforcements are straightforward, such as suspensions issued as a result of harassment or profane content. However, other enforcements and policies may seem a bit more complex. Check out this section for a rundown of enforcement actions and what they mean for you (or your child).

Solicitation

Solicitation means using Xbox Live for commercial purposes, including buying, selling, or trading content or services that violate the Xbox Live Code of Conduct and/or Terms of Use.

Cheating

Cheating is using unauthorized hardware, software, or account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live. Cheating violates the Xbox Live Code of Conduct and Terms of Use.

Account Tampering

Account tampering is any attempt to manipulate an Xbox profile in a way that violates the Xbox Live Code of Conduct and/or Terms of Use. This is most often accomplished by transferring an Xbox profile to a PC, using a flash drive. Using unauthorized software, people can attempt to change various parts of their Xbox profile.

Account Theft

Account theft is the unauthorized use of somebody else’s account. Buying, selling, sharing, borrowing, or transferring Xbox Live accounts is a violation of the Xbox Live Code of Conduct and Terms of Use. The most common way account theft happens is when someone shares their Microsoft account email and password with somebody else.

Phishing

Phishing is an attempt to get information from another person (such as username or password) by pretending to be trustworthy. There are many techniques used, but the end goal is always the same – theft of an account. Phishing violates the Xbox Live Code of Conduct and/or Terms of Use.

Marketplace Theft

Marketplace theft is when someone makes a conscious effort to defraud Microsoft by improperly using the Xbox marketplaces, redemption or subscription codes, or Xbox Customer Support, including telephone support, Xbox Ambassador Chat, Xbox Support Chat, and more.

Gamerscore Corrections

A Gamerscore correction occurs on a player’s Xbox Live account when they gain achievements through avoiding game play and the use of external tools. Xbox Live is committed to keeping the service free of this type of behavior as it violates the Xbox Live Terms of Use. When abnormal achievement or Gamerscore activity is found, Xbox Live modifies the Gamerscore of players who meet specific criteria

Upload and Twitch

The Upload and Twitch™ applications on Xbox One allow users to record and share in-game content and Kinect content with other Xbox Live users. A suspension of these features can occur when a user records or shares inappropriate content through these applications that violates the Xbox Live Code of Conduct and/or Terms of Use. Inappropriate Twitch™ content may also violate the Twitch™ Terms of Service.

Gamertag and Real Name

Your Gamertag is your identity on Xbox Live. It’s how other users see you in games, send you friend and game invites, and send user messages. On Xbox One you can also choose to share your Real Name with Friends and friends-of-friends. Your Real Name is the First Name and Last Name on the Microsoft Account linked to your Gamertag. A Gamertag or Real Name enforcement can be issued if inappropriate or offensive content is used for either of these identities.

Harassment

Harassment refers to any abusive, threatening, or bullying behavior by one person towards another. Though it includes a wide-range of offensive behavior and communication, all forms of harassment have the common purpose of disrupting the gaming experience for other Xbox Live users. Harassment violates the Xbox Live Code of Conduct and Terms of Use, and the Xbox Live Policy & Enforcement Team is strictly opposed to harassment in all forms.

Impersonation

Impersonation is any attempt by one person to imitate or act like another on the Xbox Live service, usually to give the impression of having authority or other “official” status. Users who impersonate may threaten other gamers, attempt to phish for personal information, or intimidate people through other means while pretending to be an employee of Microsoft or partner companies. Impersonation is in strict violation of the Xbox Live Code of Conduct and Terms of Use.

 

 

What are some examples of solicitation?

Some examples of solicitations that are not allowed include, but are not limited to:

  • Offering to violate the Code of Conduct or Terms of Use for somebody else in exchange for money (like “pay me $5 PayPal and I’ll mod your Gamerscore and avatar!”)
  • Promoting a business or engaging in other commercial activity on Xbox Live
  • Advertising websites that violate the Xbox Live Code of Conduct or Terms of Use, including offering unauthorized content
  • Repeatedly asking for entrance into a unauthorized modified game or game type
  • Directing your friends to website(s) that offer unauthorized modification (“modding”) software for download or that encourage violating the Xbox Live Code of Conduct and Terms of Use
  • Buying, selling, or helping others to buy or sell cheats, modified (“modded”) content, or access to modded game types (like “My friend is hosting a modded lobby – $10 or local currency; msg for details”)
  • Trading or helping others to trade in-game services (such as boosting) for redemption codes, money, or stored value (like “400 headshots for $5 or local currency!”)
  • Selling services or status (like a position on your friends list or game time)

Why does the Xbox Live Policy & Enforcement Team care?

First, safety: solicitation lets people profit from malicious and unauthorized activities that pose a danger to our members, such as cheating and account theft.

Second, fairness: imagine the frustration someone feels if he or she spends hours working towards a particular achievement or rank, only for someone else to buy or get that rank without actually earning it.

What sort of enforcement can I expect for solicitation?

If you engage in solicitation, your account could be permanently suspended. Especially bad or repeated violations may lead to additional action, including a console ban.

What are some specific examples of cheating?

Cheating includes, but isn’t limited to:

  • Involvement with modified (“modded”) games or gametypes such as modded lobbies, mod menus, mod infections, or other non-authorized modifications
  • Involvement with modified Xbox hardware
  • Intentionally playing with someone who is using unauthorized software or methods
  • Using unauthorized software to make changes to your account or save games
  • Unlocking achievements, prestiges, in-game ranks, or unlockables you didn’t actually earn
  • Repeatedly using a game glitch or vulnerability to gain an unfair competitive advantage
  • Interfering with or manipulating your console network traffic
  • Abusing the player reporting (complaint) system by filing or encouraging your friends to file false or redundant complaints or feedback

Why does the Xbox Live Policy & Enforcement Team care?

When players cheat, the hard work and dedication of many others is diminished. Developers work extremely hard to publish quality titles, and players play hard to enjoy them. We are dedicated to preserving the integrity of Xbox Live games, and ensuring they’re played as intended.

What sort of enforcement can I expect for cheating?

If you are involved with cheating, your account can be permanently suspended. Especially egregious or repeated violations may lead to a console ban.

What are some specific examples of account tampering?

 

Account tampering includes, but isn’t limited to:

  • Gamerscore
  • Achievements
  • Avatar colors
  • Xbox Live tenure
  • Saved game data
  • Certain in-game items, perks, bonuses or experience level

Why does the Xbox Live Policy & Enforcement Team care?

It’s not fair, and it’s not safe. When a player unfairly unlocks an achievement using unauthorized software, it’s unfair to the player who unlocked the achievement through effort. It’s not safe, because manipulating a profile with unauthorized software and uploading it back onto Xbox Live risks the integrity and security of the service. Once an account has been tampered with, we can’t trust it on Xbox Live.

Seriously, you banned my account because my avatar had purple skin?

No, not really. We permanently suspended your account because you moved it onto a PC, manipulated it using software that violates our terms of use, and re-uploaded the tampered data into the Xbox Live service. We hope you understand that we take the tampering of our system and network pretty seriously.

My son or daughter is only 11 years old and is not skilled enough to do something like this!

The modification software is widely available on the web. All your child needs to accomplish these serious violations are a few button clicks on their PC, or access to someone who already has the required software (a sibling, friend, classmate, etc.).

What sort of enforcement can I expect for user account tampering?

If you engage in account tampering, your account can be subject to a permanent suspension. Especially egregious or repeated violations may lead to a console ban.

What are some examples of account theft?

There are a number of situations that are considered to be account theft. Some of these include, but are not limited to:

  • Buying an account
  • Using an account on your console that wasn’t created by you or your parent/legal guardian
  • Making purchases with an account that wasn’t created by you or your parent/legal guardian
  • Performing a license transfer on an account that wasn’t created by you or your parent/legal guardian

Why does the Xbox Live Policy & Enforcement Team care?

Account theft leads to financial loss, identity theft, a violation of the person’s privacy, and other avenues of fraud outside of Xbox Live.

How can I avoid being accused of account theft?

To avoid getting in trouble for account theft, never use an account that wasn’t created by you.

Ask yourself these questions:

  • Did I create this account?
  • Is the account registered in my name?

If the answer to either of these questions is "no", then you’re running the risk of enforcement for account theft.

What sort of enforcement can I expect for account theft?

If you use accounts you didn’t create, expect to receive permanent account suspension(s) and/or console ban(s).

How can I avoid becoming a victim of account theft?

  • Keep your password secret; this is by far the most common cause of account theft
  • Choose a strong password and sign up to get security codes sent to your cell phone or email
  • Make sure your antivirus software is up-to-date and run regular checks on your PC

For more information about protecting your Microsoft account and identifying warning signs of account theft, visit www.xbox.com/security.

What are some examples of phishing?

Phishing includes, but isn’t limited to:

  • Asking for someone else’s email and password for any reason
  • Directing people to unauthorized websites or software that requires entry of account email and password
  • Directing people to download unauthorized software such as code generators, malware, or other malicious code
  • Impersonating Microsoft or their authorized partners in order to obtain personal information

Why does the Xbox Live Policy & Enforcement Team care?

Phishing typically leads to financial loss, compromised accounts, and loss of play time. A simple message directing your friends to a phishing website can lead to many stolen accounts.

What sort of enforcement can I expect for phishing?

If you are involved in requesting account details, or directing users to those involved in such activities, expect to receive permanent account suspension(s) and/or console ban(s).

What are some specific examples of marketplace theft?

Marketplace theft includes, but isn’t limited to:

  • Getting, asking for, or using redemption codes illegitimately
  • Transferring licenses to your console from an account that you didn’t create
  • Using a system glitch or loophole for financial gain
  • Using any sort of “shared” account to avoid having to pay for games or content
  • Successfully redeeming or giving away a code, then contacting Customer Support claiming the code didn’t work
  • Attempting to defraud Microsoft or authorized agents
  • Fraudulently transferring content licenses
  • Sharing account credentials
  • Asking to be added to someone’s third party subscription (such as Netflix, Hulu, etc.), in order to avoid restrictions or payment

Why does the Xbox Live Policy & Enforcement Team care?

People make games, videos, and other content you want—and we want to offer it to you on Xbox. To do that, we need to protect those developers and creators by making sure that you get the content and use it in the way they intended. We’re committed to ensuring our entire marketplace and customer support system is used in the way it is intended.

What sort of enforcement can I expect for marketplace theft?

If you involve yourself with marketplace theft, your account can be permanently suspended. Especially egregious or repeated violations may lead to a console ban.

What are Gamerscore corrections?

Gamerscore and achievement corrections occur on a player’s Xbox Live account when they gain achievements or other awards through the manipulation of an Xbox profile using external or unauthorized tools and/or hardware. This is usually done by transferring an Xbox profile to a PC using a flash drive.

How do you identify Gamerscore and achievement tampering?

We look for abnormal Gamerscore and achievement activity using criteria that identifies users who have used external means to unlock achievements and other awards. Users who play games legitimately to earn Gamerscore and achievements are unaffected by this.

Why does the Xbox Live Policy & Enforcement Team care?

Once an account has been tampered with, we can’t trust it on Xbox Live. If a profile has been modified with unauthorized tools or hardware, we have to treat it as a risk to the Xbox Live service. It is also unfair to players who have unlocked achievements through legitimate gameplay.

What sort of enforcement can I expect for Gamerscore tampering?

If we find that your Gamerscore is modified, your Gamerscore will be reset to zero and your account can be subject to a permanent suspension. Egregious or repeated violations may lead to a console ban.

What are some examples of inappropriate content?

As discussed in the Xbox Live Code of Conduct, inappropriate content includes, but is not limited to:

  • Use of profanity, or other offensive terms or gestures
  • Attempts to harass, abuse, or bully other individuals
  • Nudity or other sexual content, including in-game sexual content
  • Harm or violence against people or animals, or promotion of self-harm
  • Cheating, or promoting the use of unauthorized game modifications
  • Use of illegal drugs or controlled substances
  • Other illegal activities

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be fun and safe for everyone; when people upload or stream harmful or offensive content, it disrupts the Xbox Live experience for other gamers. We remove this offensive content to preserve the quality of our service, and to create a safe and welcoming environment for all.

But my video was from a Mature-rated title, why was it taken down?

Remember, Xbox Live is designed for users of all ages and your uploaded videos and streams are viewable by anyone! You’re welcome to record content from a Mature-rated title, but keep Kinect content (audio and video) appropriate for a broader audience of people of all ages.

But my friend did something in the background of my clip, why ban me?

While you personally may not have been responsible for the inappropriate content, it still occurred on your account. You are responsible for the content uploaded or streamed by your account.

What sort of enforcement can I expect for uploading or streaming inappropriate content?

If you create or share inappropriate Upload content, the offending clip will be removed and your ability to use the Upload application may be revoked for seven, 30, or 90 days. If you stream inappropriate content via the Twitch™ application, the offending stream will be terminated and your Twitch™ account may be suspended. Especially egregious violations may result in an account suspension and/or console ban, without any prior warning.

What are some examples of inappropriate content?

Inappropriate Gamertag and Real Name content includes, but is not limited to:

  • Profane words or phrases
  • Topics or content of a sexual nature
  • Hate speech
  • Controversial religious topics
  • Notorious people or organizations
  • Sensitive current or historical events
  • Any "sound-alike" or "lookalike" words, phrases, or puns that reference these topics

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be fun and safe for everyone; when people choose harmful or offensive content for their identity it disrupts the Xbox Live experience for other gamers. We remove this offensive content to preserve the quality of our service, and to create a safe and welcoming environment for all.

What sort of enforcement can I expect for creating an offensive Gamertag or Real Name?

If you create an offensive or inappropriate Gamertag, it will be replaced with a new automatically-generated Gamertag. If your Real Name content is deemed offensive it will not be changed, but the ability to share it with others on Xbox Live will be disabled.

But that really is my real name!

Xbox Live Policy & Enforcement is proud of the diversity of Xbox Live players, and Real Name enforcements are not intended to pass judgment on anyone's name or identity. Instead, Real Name enforcements are issued in order to remove harmful and highly offensive content from the Xbox Live service. We do not target specific names or types of names, and each enforcement is issued only after a thorough investigation that determined the content could be seen as offensive by the Xbox Live community.

What are some examples of harassment?

Harassment encompasses a number of situations, including, but not limited to:

  • Threats of death, harm, property damage, or any other acts of violence or vandalism
  • Verbal abuse, profanity, stalking, or griefing directed at other players
  • Extortion or coercion
  • Trolling
  • Network interference, disruption, or manipulation
  • Libel, defamation, or slander
  • Display or transmission of another user’s personally-identifiable information
  • Abuse of the Xbox Live chat or messaging systems

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be enjoyed by everyone, and no one should ever have to feel unsafe or threatened on the service. Harassing and threatening others goes entirely against the spirit of friendly online gaming, and one of Xbox Live Policy & Enforcement’s primary responsibilities is ensuring that all users have the opportunity to have a fun and safe gaming experience on Xbox Live.

What sort of enforcement can I expect for harassment?

If you engage in harassment towards other users, you could receive communications suspensions or temporary account suspensions. Especially bad or repeated violations may lead to additional action, including permanent account suspensions or console bans.

What’s so bad about a little smack talk?

Many multiplayer games are highly competitive, and friendly banter and smack talk is completely understandable. However, when that language is used in an attempt to abuse, threaten, or otherwise cause genuine offense it’s no longer smack talk, but harassment. There’s a big difference between enjoying a competitive game and trying to offend others.

What are some examples of impersonation?

Impersonation encompasses a number of situations, including, but not limited to:

  • Engaging in communications that claim or imply that you are Xbox staff
  • Having a Gamertag or profile content that claims or implies you are Xbox staff or have the authority of a staff member
  • Falsely posing as a Microsoft employee, moderator, game developer, partner, or other official support staff
  • Claiming to be staff or otherwise exercising authority in an attempt to obtain other users’ personal information or for other purposes

Why does the Xbox Live Policy & Enforcement Team care?

Xbox Live is designed to be fun and safe for everyone; harassment, coercion, and phishing as a result of impersonation can lead to compromised accounts and can result in people feeling unsafe. Impersonation can also contribute to false perceptions about Microsoft or enforcement policies and can reduce trust in actual employees or other officials.

What sort of enforcement can I expect for impersonating?

If you engage in impersonation or related harassment, you could receive temporary or permanent account suspensions. Especially bad or repeated violations may lead to additional action, including a console ban.

I was just trying to stop someone from breaking the rules!

Xbox Live has a number of features at your disposal for dealing with troublesome users. You can prevent users from communicating with you by using the Mute and Block features, and if necessary you can file a Complaint that will be reviewed by Xbox Live Policy & Enforcement. However, impersonation and threats should never be used in an attempt to stop someone else from breaking the Code of Conduct.

…But I’m a member of Enforcement United!

We appreciate your participation in Enforcement United! However, please keep in mind that Enforcement United is a volunteer community program, and taking part in the program does not make you an enforcement agent or member of Xbox Live Policy & Enforcement Team. The Enforcement United Terms of Use notes that participants should not represent themselves as Microsoft employees, vendors, or agents, and attempts to falsely use Enforcement United participation as a source of authority may still result in a suspension due to impersonation.