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Terms of Use

XBOX CONSOLE CHECK TOOL TERMS OF USE

Acceptance of Terms
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE XBOX CONSOLE CHECK TOOL (“THE TOOL”). By using or accessing the Tool, or by agreeing to these Terms of Use (“TOU”) where the option is made available to you in the user interface, you agree to abide by the TOU without modification by you. If you do not agree, you may not use the Tool.

Microsoft Corporation (“we” or “Microsoft”) reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located on the web page where the Tool is provided.

Please note we do not make any representations or provide warranties for the Tool. These TOU also limits Microsoft’s liability. These terms are set forth below. We ask that you read them carefully.

Microsoft reserves the right to discontinue providing the Tool at any time, without notice, for any reason whatsoever.

Please review Xbox Live Privacy Statement [add link], which applies to any information collected by the Tool.

Personal and Non-Commercial Use Limitation
The Tool is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from your use of the Tool.

You may not use any automated data gathering or extraction tools or manual processes to collect, gather or copy any of the information obtained from the Tool in an unauthorized manner. As a condition of your use of the Tool, you will not use the Tool for any purpose that is unlawful or prohibited by these TOU.

DISCLAIMER OF WARRANTY
THE TOOL IS PROVIDED "AS-IS," "WITH ALL FAULTS," AND "AS AVAILABLE." YOU BEAR THE RISK OF USING IT. MICROSOFT DOES NOT GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE TOOL.

MICROSOFT GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN RELATION TO THE TOOL. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE TOOL IS WITH YOU. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, MICROSOFT EXCLUDES ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY AND EXCLUSION OF DAMAGES
You cannot recover any damages whatsoever from Microsoft resulting from your use of the Tool, including direct, consequential, special, indirect, incidental, or punitive damages and lost profits. This limitation applies to anything related to the Tool or information made available through the Tool. It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose, or we knew or should have known about the possibility of the damages.

X

No enforcement action found. Please consider to connect the console to Xbox live to verify that it is in a good state.

This could mean:

  • The console has not been banned, tampered, stolen or is defective.
  • The serial number you entered is invalid. Consider checking your entry.
  • The model number and serial number you entered do not match. Consider checking your entry.
X

Uh oh... that shouldn't have happened.

Xbox Live Reputation System

Xbox One and Xbox on Windows feature a completely overhauled and redesigned player reputation system. This system was designed to better your overall experience on Xbox Live by helping to improve the way that players interact with each other the system. At its most basic, the reputation system rewards positive behavior (such as playing fairly and with sportsmanship), and creates a downside for those that exhibit poor behavior (such as cursing, being disrespectful, or cheating).

How does it work?

With this reputation system, all players start with a clean slate and a standard reputation score of “Good Player”. As you play online and interact with other players, you’ll accumulate feedback from both your teammates and opponents, as well as from the games you play. Over time, this feedback will start to have an impact on your Xbox Live reputation as represented by this graphic on your Player Card:

Good Player
The most common player on Xbox Live. A typical user who plays online with  some regularity and receives very little negative feedback from other players.

Needs Work
A user whose reputation score has fallen due to many reports of bad behavior over the course of many gaming sessions.

Needs Work
A user whose reputation score has continued to fall due to many reports of bad behavior. If this downward trend continues, the user will begin to be matched with only other low-reputation players.

Avoid Me
A user who routinely receives lots of negative feedback and causes trouble in the community. To prevent further abuse, the user will most likely be matched with other low-reputation players.

 

Your reputation score will have an effect on many aspects of your online experience including who you are matched with, the reputation of your Xbox Live party, and your ability to communicate with others on the Xbox Live service.

How will you stop people from unfairly manipulating my reputation score?

The reputation system is designed to be resilient and to prevent abuse from other users. There are a number of protections put in place to ensure that other users are not unfairly affecting your reputation score.

My reputation score is falling, how do I improve my score?

The first thing you'll want to do is to review the Code of Conduct. Make sure you’re being polite and treating other players with respect while you’re on Xbox Live. There are a number of actions you can take to improve your reputation score, but the fastest way to improve your score is to play online multiplayer matches without receiving negative feedback.

How does this impact the Xbox 360 reputation system?

Xbox One and Windows 10 were designed from the ground up with entirely new technology. As a result, this reputation system is distinct and separate from Xbox 360 reputation.

Enforcement by Platform

Xbox Live is available on a wide variety of devices including Xbox 360, Xbox One, and Windows 10 PCs, phones, and tablets. As the community continues to grow the Xbox Live Policy & Enforcement Team remains committed to preserving and promoting a safe, secure and enjoyable experience for all of our members across every device. If a player behaves poorly on Xbox Live – whether on an Xbox console or a Windows device, we take it seriously and will ensure any enforcement action applies to their account on each platform.

Enforcement reciprocity: There is only one Xbox Live

Because Xbox One and Windows 10 were designed from the ground up with entirely new technology, some enforcement actions impact Xbox 360, Xbox One, and Xbox on Windows differently. These differences are outlined below.

For more information about what each type of enforcement means, visit Xbox Live Suspensions and Xbox Live Device Bans.

Enforcement

Xbox 360

Xbox One & Xbox on Windows

Forced Gamertag Change

After receiving a forced Gamertag change the system will automatically select a new Gamertag for the account.

Account Privilege Suspension (Temporary)

The account will not be able to sign in to Xbox Live from any Xbox 360 for a specific duration, often 1, 7, or 14 days.

Certain privileges specific to the infraction will be removed from the account for the duration of the suspension.

Account Suspension (Permanent)

The account will not be able to sign in to Xbox Live from any device.

Game DVR / Upload Suspension (Temporary)

N/A

The account will not be able to upload Game DVR and Upload Studio content to Xbox Live for a specific duration, often 7, 30, or 90 days.

Communications Suspension (Temporary)

The account will not be able to communicate on Xbox Live for a specific duration, often 1, 7, or 14 days. This includes sending messages, in-game chat, and parties.

Certain communication privileges specific to the infraction will be removed from the account for a specific duration, often 1, 7, or 14 days. This includes the ability to communicate using Skype on Xbox One.

Device Privilege Suspension

N/A

Certain privileges specific to the infraction will be removed from the Xbox One or Windows 10 device for the duration of the suspension.

Device Ban

The affected device will not be able to connect to the Xbox Live service.

Xbox Live Suspensions

We’ve designed the Xbox Live service as a place where all members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates the Microsoft Services Agreement and Code of Conduct. Violations of the Code of Conduct can result in a variety of actions depending on the nature and severity of the violation. This page describes several types of enforcement actions and how they impact affected accounts.

Keep in mind the following rules of thumb regarding Xbox Live suspensions:

  • Generally, suspensions end at approximately the same time of day that they are issued- not at the beginning of the calendar day. For instance, a 24 hour suspension issued at 3:00 p.m. will end at approximately 3:00 p.m. the following day, not at midnight.
  • Microsoft is not obligated to provide a warning prior to issuing a suspension or other enforcement action. By agreeing to the Microsoft Code of Conduct you acknowledge that you understand and accept the rules of the Xbox Live service.
  • The length of the suspension depends on the severity of the offense. Especially egregious violations can result in an immediate permanent suspension.

For additional information about why XBLPET issues suspensions and how certain Code of Conduct violations harm the Xbox Live community, please visit the Stay Safe section. For information about how you are notified of a suspension, visit Notifications & Inquiries.

 

Communications Suspensions

Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice messages, video communications, Skype on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days.

During a communications suspension the account may continue to access the Xbox Live service, including online multiplayer. At the conclusion of the suspension all communication functionality will be automatically restored.

 

Account Suspensions

An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or repeated violations can result in a permanent suspension.

Account suspensions may be imposed for a variety Microsoft Code of Conduct violations. This includes, but is not limited to:

  • Offensive or inappropriate Xbox Live profile content
  • Inappropriate in-game behavior or cheating
  • Attempts to manipulate the Xbox Live service through network interference, feedback abuse, complaint abuse, or other system tampering
  • Harassment of other Xbox Live users or impersonation of Microsoft staff or partners
  • Attempts to exploit the Xbox Live Marketplace or Xbox Support for financial gain
  • Account theft, phishing, or other attempts to defraud Microsoft or other players

 

Forced Gamertag Changes

When a forced Gamertag change is imposed, the system automatically assigns a new Gamertag to the affected account, much in the same way a system-generated Gamertag is provided when you first sign up for Xbox Live.

If a player is unhappy with the assigned Gamertag and wishes to change it, he or she may purchase a new Gamertag through the standard Gamertag change process. However, the Gamertag that received the forced change will remain unobtainable.

A forced Gamertag change may be issued if a Gamertag visually resembles, sound likes, represents, hints at, abbreviates, or otherwise insinuates any of the following:

  • Profane words or phrases
  • Topics or content of a sexual nature
  • Hate speech
  • Controversial religious topics
  • Notorious people or organizations
  • Sensitive current or historical events

 

Privilege Suspensions

On Xbox One and Xbox on Windows privileges are used to determine what each account can and cannot do on the Xbox Live service. A privilege suspension can occur when an account has abused a particular Xbox Live feature or committed a Code of Conduct violation that does not necessitate a full account suspension. Suspending select privileges can isolate an account’s inappropriate content or behavior without disrupting the account’s entire Xbox experience.

Some of the privileges that may be suspended as the result of a Code of Conduct violation include:

  • Creating Game DVR or Upload clips or screenshots
  • Sharing Kinect content
  • Playing online multiplayer
  • Joining parties
  • Communicating with other players
  • Sharing profile content

For example, if a player creates an offensive Game DVR clip he or she may receive a privilege suspension temporarily removing his or her ability to create Game DVR content, but online multiplayer and other Xbox Live features may remain intact.

The length of a privilege suspension is dependent on the severity of the violation and the nature of the particular offense.

 

Game-Specific Bans

Game developers have the ability to build game-specific security into their titles and enforce their community policies independent of the greater Xbox Live system. This is often true for games that feature extensive player-created content or have robust and active online communities. Since every game is different, the method by which you are notified of a game ban varies by developer.

Game-specific bans fall outside the scope of Xbox Live Policy & Enforcement, and XBLPET and Xbox Support cannot provide insight into game-specific enforcement actions. For specific information about a game ban, please contact the appropriate developer or publisher.

Xbox Live Device Bans

We’ve designed the Xbox Live service as a place where all members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates the Microsoft Services Agreement and Code of Conduct. When a particularly egregious violation of the Code of Conduct occurs, it may result in a device ban.

 

Overview

Device bans are not issued lightly, and occur when a particular Xbox console or Xbox on Windows device is used to violate the Code of Conduct in an egregious or repeated manner. Once a device ban occurs, no account can connect to the Xbox Live service from the affected device. Given the severity of this action we take each device ban extremely seriously, and only take action after a lengthy investigation.

Devices can be banned from Xbox Live for a number of reasons, including but not limited to:

  • Xbox console tampering, such as physically opening an Xbox console and modifying it to play illegitimate or unauthorized software
  • Online fraud, such as phishing, account theft, or other attempts to defraud Microsoft or other players
  • Repeated egregious violations of the Microsoft Services Agreement that establish a clear pattern of nefarious activity

Please note that banning an Xbox console or Xbox on Windows device does not disrupt the underlying functionality of the device, and it can continue to be used offline following the ban. For more information about using Xbox One offline, visit xbox.com/offline.

 

Notifications

Upon receiving a device ban, any account that attempts to sign in to the Xbox Live service will receive a notification. The specific content of the notification depends on the type of device that received the ban.

Xbox 360:

“This console has been banned for violations of the Terms of Use. To protect the Xbox Live service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations.”

Xbox One:

“Your console is banned. This console has been banned for Terms of Use violations. To protect the Xbox service and its members, Microsoft does not provide details about specific console bans. For more information out console bans, visit xbox.com/xboxone/consoleban.”

 

Frequently Asked Questions

Are all device bans permanent?

All Xbox Live device bans are permanent. However, some Code of Conduct violations that don’t rise to the level of a device ban can instead result in the temporary loss of specific Xbox One or Xbox on Windows device privileges. When this occurs, the device can still connect to Xbox Live, but certain functionality (such as communications or online multiplayer) will be restricted for a particular duration.

If my Xbox on Windows device is banned, does that mean I can’t use that Windows 10 device anymore?

When a Windows 10 device is banned, the device will no longer be able to connect to the Xbox Live service. This includes use of the Xbox app and associated features. However, the Microsoft Account can continue to sign in to that Windows 10 device and use other apps and features online.

How do you detect modified Xbox consoles?

There are many factors that lead to the ban of a console. However, in the interest of security and privacy we do not publicly disclose investigative methods.

My device has been banned. Does that mean my Xbox Live account will be suspended as well?

The scope of any enforcement action is determined by looking at a number of factors, including the nature and severity of the violation and previous enforcement history. In some cases an account suspension may accompany a device ban, but it is not guaranteed. To avoid receiving an account suspension make sure to follow the Microsoft Code of Conduct.

Can I still be banned if I purchased an Xbox console second-hand?

Yes. The warranty on a second-hand Xbox console is void, and the purchaser assumes the risk for any previous modifications or unauthorized activity. Even if the console’s ownership has changed, the console may still be subject to a ban. If you purchase a console that has been previously banned you will not be able to connect to Xbox Live, and the ban will not be lifted as a result of the change in ownership. We recommend customers who believe they have not committed actions on the service to warrant a ban to contact previous owners or users of the console.

If you have purchased or intend to purchase a second-hand Xbox 360, you can check its current ban status by entering its serial number into the Console Check Tool. Please note that the current absence of a ban does not preclude the possibility of future enforcement action.

If I have a banned device, can I still access my achievements and content?

If your account has not been suspended, you may still sign in to other Xbox consoles and Xbox on Windows devices. This includes accessing your purchased content and your profile, including achievements, as they existed prior to the device ban.

Can I move my Xbox 360 hard drive or Xbox One external storage to another console?

Yes. When a device ban occurs the hard drive remains functional. You can continue to use it offline, and may move it to a console that has not received a ban.

Suspension Notifications & Inquiries

If a player violates the Microsoft Services Agreement or Code of Conduct and receives a suspension, the Xbox Live Policy & Enforcement Team is committed to ensuring the player understands why. Proper notification of a suspension is important and can help the affected player gain an understanding of the violation and learn what kind of behavior to avoid in the future.

Read below to learn how you are notified of an enforcement action, where you can learn more about it, and how you can contact us if you have questions.

 

How am I notified of my suspension?

When XBLPET issues an enforcement action, an email message is automatically sent to the address associated with your Xbox Live account. This address is referred to as your Microsoft Account (MSA). If you are using a child account, an email is also sent to the Microsoft Account associated with your parent or guardian. Each email message explains the type of Code of Conduct violation (for example, harassment or cheating), why the enforcement occurred, and how it affects you.

In addition to the email message, alerts are displayed if you attempt to sign in to the Xbox Live service or use impacted features on your Xbox 360 or Xbox One console. The specific method of notification depends on the enforcement type and what feature or app you select, but can include a text message from Xbox Live or a pop-up notification indicating you are not allowed to use that feature.

 

Where can I learn more about my suspension?

Whether you have been subject to a suspension or simply want to learn about the policies that govern Xbox Live, enforcement.xbox.com is your home for all topics related to enforcement. If you have received a suspension or other enforcement action, we recommend these resources:

  • Visit your Enforcement History page to check your suspension history, including when you received the enforcement action and what privileges were suspended.
  • Visit the Xbox Live Suspensions page to learn about different types of suspensions and how they impact you.
  • Visit the Enforcement Reciprocity page to learn about how enforcement actions are implemented on Xbox 360, Xbox One, and Xbox on Windows.
  • Visit the Stay Safe section to get a rundown of Code of Conduct violations, what they mean, and why they negatively impact the Xbox Live service.

 

I still have some questions. How do I contact the Enforcement Team?

If you have questions regarding an enforcement action or are unsure why it occurred, you can submit an inquiry by visiting the enforcement forums on forums.xbox.com. New forum threads are invisible until reviewed by an enforcement agent, so don’t be alarmed if you can’t find your thread right away. Rest assured, it will be answered!

Note: Suspended accounts cannot post to the forums. To submit an inquiry, you need to use a different account or create a new account. You are not required to upgrade to Xbox Live Gold to participate in the forums.

To post an inquiry to the forums:

  1. Sign in to Xbox.com using an account that has not received a suspension.
  2. Navigate to the Xbox 360 Account Suspensions & Console Bans forum or the Xbox One Account & Console Enforcement Actions forum.
  3. Select Add a new post.
  4. Write your inquiry. At a minimum include the Gamertag that received enforcement action and any questions that you have about the action.
  5. Select Post.

XBLPET addresses all valid forum inquiries, but due to the sensitivity of certain actions and in order to protect your privacy, not all inquiries are answered publically. We may answer your questions via an email sent to the Microsoft Account that posted the forum inquiry. Other inquiries may be responded to through forum private messages. Go here to check your private messages.

Note: The enforcement forums exist in order to inquire about the reason for specific enforcement actions, but not to formally appeal decisions or debate their validity.

Enforcement Myths

The Xbox Live Policy & Enforcement Team strives for transparency and accountability with every enforcement action. We want you to understand our policies, and don’t believe anyone should be left in the dark when receiving a suspension. Nevertheless, over the years many myths have spread about our team. Read below to learn the truth about some of the most common enforcement misconceptions:

 

Will I get banned just because I received complaints?

No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement and take numerous factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation.

 

I wasn’t doing anything wrong when I got suspended. Why did this happen?

While some Code of Conduct violations are immediately resolved, XBLPET also conducts reactive investigations. Many of these investigations are triggered by player complaints. The Code of Conduct has no statute of limitations, and users may be enforced upon at any time for past offenses.

A player may be offline (or playing single player) at the time of the suspension, but his or her online status at that particular moment may have no bearing on the reason behind the enforcement. If you receive a suspension and are not sure why it occurred, please check the email sent to your Microsoft Account or view your Enforcement History on enforcement.xbox.com.

 

I received a forced Gamertag change. Can XBLPET let me choose a new Gamertag for free?

Some rumors give the impression that XBLPET will provide a free Gamertag change to accounts that have received a forced Gamertag change. This is not the case.

In the past, a forced Gamertag change gave users the opportunity to change the offending Gamertag free of charge. Unfortunately, this gesture was prone to abuse, and many people simply chose new, equally offensive Gamertags. As a result, the Gamertag enforcement process changed. A forced Gamertag change now automatically assigns a new Gamertag to the account, much in the same way a system-generated Gamertag is provided when you first sign up for Xbox Live.

If a player is unhappy with the assigned Gamertag and wishes to change it, he or she may purchase a new Gamertag through the standard Gamertag change process.

 

I got a message saying I was signed in on another console when I was banned. Did I get hacked?

While it can be alarming to see a message indicating your account was signed into another Xbox right before receiving a suspension notification, it’s not indicative of a compromised or “hacked” account. This message is a product of the Xbox 360 enforcement process and does not literally mean that the account was signed into another console at that moment. It also does not mean that another player caused the suspension. Only XBLPET has the ability to issue enforcement actions, and if you receive a suspension it’s because we determined that the account committed a Code of Conduct violation, not because you were hacked.

However, if you have reason to believe your account may have been compromised or the actions that led to the suspension occurred while the account was outside your control, please visit the Compromised Account Solution Tool.

 

Xbox blocks offensive Gamertags. If I was able to create the Gamertag it shouldn’t be considered offensive, right?

While some offensive terms (for instance, unambiguous profanity and racial slurs) are blocked and cannot be used in a Gamertag or profile, inappropriate Gamertags and profiles that use available terms may still be subject to enforcement action.

The Code of Conduct establishes that certain types of content, such as profanity, hate speech, references to illegal activities, and other controversial or sensitive topics are not permitted. Content that is designed to look similar to or otherwise suggest such topics is also inappropriate.

The vast majority of Gamertags are perfectly acceptable. However, successfully creating a particular Gamertag doesn’t automatically mean that it’s appropriate. If you encounter an offensive Gamertag or profile, please file a complaint.

 

Shouldn’t I receive a warning before a suspension?

The Code of Conduct clearly outlines the rules of Xbox Live and establishes what content and behavior is not appropriate. We strongly encourage all players to familiarize themselves with this document (don’t worry, it’s a quick read!) to best understand how to keep Xbox Live fun for everyone. When a player agrees to the Microsoft Services Agreement and Code of Conduct, it’s expected that they understand the rules of the service.

In many cases, a suspension itself also acts as a warning. When XBLPET issues a suspension, it serves as an indication that a Code of Conduct violation occurred and affected player needs to re-visit the rules. If you receive a suspension, please take a moment to think about the behavior that led to it and visit our Stay Safe section to understand how Code of Conduct violations negatively impact the Xbox Live community.

 

My roommate was playing when I got suspended. Can it be lifted?

Xbox Live is a social platform, and we love hearing about players sharing their experience with friends and family. Xbox Live is at its best when everyone joins in the fun!

However, as the owner of the account you are ultimately responsible for how the account is used, both good and bad. When we issue a suspension, it’s not necessarily because you committed a violation, but because the account was used to commit a violation. Even if you weren’t home or holding the controller when the activity occurred, if a particular Gamertag was used to harass other players or cheated in a game we have to hold it accountable.

If you wish to restrict usage of your account you can set up a passkey on Xbox 360 or Xbox One. And thanks to the benefits of Home Gold, it’s easier than ever for every member of the household to create their own Xbox Live account!

Case Review

If a player violates the Microsoft Services Agreement or Code of Conduct and receives a suspension, the Xbox Live Policy & Enforcement Team is committed to ensuring the player understands why. Part of this goal is accomplished through proper notification and messaging, but in the event a player is still confused about an enforcement or believes it was not warranted, they may reach out to XBLPET directly through the Case Review process.

 

What is Case Review?

Case Review is a tool that allows players who have received an enforcement action (for example, an account suspension or forced Gamertag change) to have their enforcement reviewed by a member of the Xbox Live Policy & Enforcement Team. Suspensions are never issued lightly, but Case Review allows Xbox Live members to interact directly with XBLPET and gain greater understanding of the enforcement and why action was taken. In the very rare event that the review determines that a mistake was made or the enforcement was not necessary, steps will be taken to remedy the situation.

 

Who can submit a Case Review?

Any Xbox Live member with an active enforcement action issued in the last 18 months may submit a case for review through the account's Enforcement History. You may only request a review of your own active enforcement actions, and must be signed in to the account that received the enforcement (or signed in to the parent account if a child account was suspended). Prior to submitting a Case Review, you may be prompted to complete a short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to pass this questionnaire will temporarily prevent you from submitting a review, during which time we recommend familiarizing oneself with the Code of Conduct.

Note: Currently, Xbox device bans are not eligible for Case Review.

 

How do I submit a Case Review?

Submitting a Case Review is easy, and can be accomplished in several steps:

  1. Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an orange hammer icon, or visit your Enforcement History.
  2. Find the enforcement action that you wish to have reviewed, and select Apply for Review.
  3. Read the Case Review Terms of Use and agree by clicking the checkbox and selecting Agree.
  4. If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated policies. Upon successful completion of the questionnaire, select the green arrow icon.
  5. Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game activity, or any other facts that you believe are worth noting. When complete, select Submit.

After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement, taking into account any new details that you have provided.

 

Case Review status

Over the course of the review, your case may show several different status levels, including:

  • Submit Case: You are about to submit a case for review. Please make sure to include any relevant information or facts before submitting.
  • Under Review: Your case is currently under investigation by XBLPET.
  • Need Info: XBLPET requires additional information from you. Please refer to the enforcement agent’s latest comment and submit additional details to continue the investigation. Note that not every case will require additional information and/or discussion.
  • Decision: The Case Review has completed. Please refer to the enforcement agent’s comments for additional information.
  • Summary: The completed outcome of the Case Review, which you may refer to following the case’s closure.

You can check your Case Review status at any time by visiting your Enforcement History or Case Review History.

Note: XBLPET welcomes all Case Review inquiries. However, abusive or belligerent behavior will not be tolerated. When submitting a case for review or replying to a request for additional information, do not abuse or threaten Microsoft employees or post profane, bigoted, or otherwise provocative content. As with all Xbox Live activities, the guidelines outlined within the Code of Conduct still apply.

Disregard for these rules may result in the closure of your Case Review. Especially egregious violations may result in additional Xbox Live enforcement action.

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Microsoft Services Agreement or Code of Conduct, you can file a complaint against that player. When considering filing a complaint, keep the following in mind:

  • If a game has a built-in complaint option, you can also file a complaint from within the game. Refer to the documentation that came with the game for instructions.
  • If another player hasn’t necessarily violated the Code of Conduct but you want to avoid playing games with that player, consider filing a player review.
  • Filing a complaint won't help you avoid another player on Xbox Live. To learn how to avoid another player, please follow the steps outlined at Mute, block, or avoid other players on Xbox Live.

 

How to file a complaint

If another player engages in cheating or inappropriate gameplay, abusive behavior or communications, or has an offensive Gamertag or profile content, you can file a complaint. To file a complaint against another player:

  1. Press the Guide button on your controller.
  2. Select Friends. Navigate to the Players tab if you wish to report a recent player.
  3. Select the Gamertag you wish to report.
  4. Select File Complaint. Then, select File Complaint again on the next screen.
  5. Select one of the following general reasons for filing the complaint:
     
    • Profile: The player's Gamertag, personal picture, or personal information contains inappropriate material.
    • Text and Voice Communications: The player used vulgar, hateful, harassing, or threatening language in voice or text communications.
    • Video Communications: The player was vulgar, hateful, harassing, or threatening in video communication.
    • Tampering: The player tampered with a game, an Xbox 360 console, Xbox Live, or the feedback system.
       
  6. Select one of the following specific reasons for filing the complaint:
     
    • Profile: Gamertag, Personal Picture, Personal Info, Player Content
    • Text and Voice Communications: Text Message, Voice Message, Voice Chat, In-Game Voice
    • Video Communications: Picture Message, Video Chat
    • Tampering: Feedback Tampering, System Tampering, Cheating
       
  7. Select File Complaint. Select Don't File if you decide not to file the complaint.

Mute, block, or avoid other players on Xbox Live

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific players on Xbox Live, you can mute them, block their communications, or avoid them altogether. If you believe the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

 

Mute another player on Xbox Live

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute the player. This prevents the player from speaking to you in-game or in a chat session. To mute another player on Xbox Live:

  1. Press the Guide button on your controller.
  2. Select Friends. Navigate to the Players tab if you wish to mute a recent player.
  3. Select the Gamertag you wish to mute.
  4. Select Mute.

To unmute a player, select the affected player’s Gamertag and select Unmute.

 

Block communications from another player on Xbox Live

Blocking another player prevents you from receiving the player’s messages, game invites, and party invites. It also, if applicable, removes the player from your friends list. To block another player on Xbox Live:

  1. Press the Guide button on your controller.
  2. Select Messages, and navigate to a message from the player you wish to block.
  3. Select Block Communications.

You can unblock a player at any time by sending the affected player a message or friend request.

 

Avoid another player on Xbox Live

The player review option on Xbox 360 enables you to select whether or not you want to play with a specific player again. By selecting to prefer or avoid a specific player, you increase or decrease the chance of encountering that player again in future multiplayer matches. Please note that you must play with a player at least once before you can submit a player review. To avoid another player on Xbox Live:

  1. Press the Guide button on your controller.
  2. Select Friends. Navigate to the Players tab if you wish to avoid a recent player.
  3. Select the Gamertag you wish to avoid.
  4. Select Submit Player Review.
  5. Select Avoid This Player.
  6. Select one of the following reasons for avoiding the player:
     
    • Communication: The player was trash talking (insulting), used unpleasant language, or disrupted the session through their use of voice communication.
    • Game Behavior: The player was overly aggressive, unsporting, or quit the game early.
    • Player Skill: The player’s skill did not match that of the other players, or they did not understand the game.
       
  7. Select one of the following specific reasons for avoiding the player:
     
    • Communication: Trash Talking, Unpleasant Language, Disruptive Voice.
    • Game Behavior: Overly Aggressive, Unsporting Conduct, Quit Early.
    • Player Skill: Lacking Skill, Too Good, Unfamiliar With Game.

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Microsoft Services Agreement or Code of Conduct, you can file a complaint against that player. Unique complaint types also exist for certain apps and features, including messages, activity feed items, Game DVR, Upload, and screenshots.

All Xbox One complaint types include the option to enter additional text when submitting the complaint. If desired, please use this opportunity to provide further information or context around the violation.

 

How to file a complaint

If another player engages in cheating or inappropriate gameplay, abusive behavior, or has an offensive Gamertag, account name, or profile content, you can file a complaint. To file an account complaint against another player:

  1. Return to the Home screen by pressing the Xbox button on your controller or say "Xbox, go home."
  2. Select the Friends tile, or say "Xbox, go to Friends.". If the player is not a friend, select Change view at the top of the screen and select Followers or Recent players to bring up the relevant list.
  3. Select the Gamertag you wish to report.
  4. Select Report or block, and then select Report.
  5. Select one of the following reasons for filing the report.
     
    • Player name or Gamertag: The player's Gamertag or name contains inappropriate material.
    • Cheating: The player is using unauthorized hardware, software, or account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live.
    • Player picture: The player’s picture contains inappropriate material.
    • Voice communication: The player uses vulgar, hateful, harassing, or threatening language in voice communications.
    • Unsporting behavior: The player is behaving in an unsporting manner.
    • Quitting early: The player frequently quits/drops from a match to avoid a recorded loss.
    • Bio or location: The player’s bio or location contains inappropriate material.
       
  6. Provide any additional information in the text box, and then select Report to Xbox.

 

How to file a message complaint

You can file a complaint against any specific text or voice message that you have received from another player. This may be warranted if the message was profane, abusive, or otherwise inappropriate. If the message was an unsolicited advertisement or was sent repeatedly but wasn’t otherwise inappropriate, you may wish to report it as spam. To file a message complaint:

  1. Return to the Home screen by pressing the Xbox button on your controller or say "Xbox, go home."
  2. Select the Friends tile and then select Messages, or say "Xbox, go to Messages.".
  3. Select the message conversation that includes the inappropriate message.
  4. Navigate up to the specific message that you wish to report and press the menu button on your controller.
  5. Select Report, and then select Message or Spam.
  6. Provide any additional information in the text box, and then select Report to Xbox.

 

How to file an activity feed complaint

You can see the recent activities of your friends through the activity feed in the Friends app. Items that appear in the activity feed include unlocked achievements, Game DVR and Upload clips, screenshots, and general posts by other players. Players may also comment on items that appear in your activity feed. To file a complaint on an inappropriate activity feed item or comment:

  1. Return to the Home screen by pressing the Xbox button on your controller or say "Xbox, go home."
  2. Select the Friends tile and then select the activity feed item or comment that you wish to report.
  3. Select the hammer icon if reporting an activity feed item, or select Report if reporting a comment.
  4. Select Inappropriate feed item if reporting an activity feed item, or select Inappropriate comment if reporting a comment.
  5. Provide any additional information in the text box, and then select Report to Xbox.

In addition to reporting inappropriate activity feed content, you can remove your own activity feed content and any comments associated with your content. To remove your content follow the steps outlined at Manage and remove your content on Xbox Live.

 

How to file an Upload, Game DVR, or screenshot complaint

Xbox One’s Game DVR feature enables players to record gameplay video clips to share with friends and followers. Using Upload Studio, players may add additional content to their clips including text, voice commentary, and Kinect video. Players may also capture and share screenshots. To file a complaint on an inappropriate Upload or Game DVR clip or screenshot:

  1. Select the clip or screenshot that you wish to report.
  2. Press the menu button on your controller.
  3. Select Report.
  4. Select Inappropriate game clip if reporting an Upload or Game DVR clip, or select Inappropriate screenshot if reporting a screenshot.
  5. Provide any additional information in the text box, and then select Report to Xbox.

Upon filing the complaint, the clip or screenshot will disappear from your view in the Upload app.

Mute or block other players on Xbox Live

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific players on Xbox Live, you can mute them or block their communications with you. If you believe the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

 

Mute another player on Xbox Live

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute the player. This prevents the player from speaking to you in-game or in a chat session. To mute another player on Xbox Live:

  1. From the Home screen, select the Friends tile, or say "Xbox, go to Friends." If the player is not a friend, select Change view at the top of the screen and select Followers or Recent players to bring up the relevant list.
  2. Select the Gamertag that you wish to mute.
  3. Select Mute in chat.

To unmute a player, select the affected player's Gamertag and select Unmute.

 

Block another player on Xbox Live

Blocking another player prevents you from receiving the player’s messages, game invites, and party invites. It also prevents the affected player from seeing your online activity, and, if applicable, removes the player from your friends list. To block another player on Xbox Live:

  1. From the Home screen, select the Friends tile, or say "Xbox, go to Friends." If the player is not a friend, select Change view at the top of the screen and select Followers or Recent players to bring up the relevant list.
  2. Select the Gamertag that you wish to block.
  3. Select Report or block.
  4. Select Block.

You can also block a player after receiving an offensive or inappropriate message. To block a player through the Message app:

  1. From the Home screen, select the Friends tile and then select Messages or say "Xbox, go to messages."
  2. Select the message conversation from the player that you wish to block.
  3. Navigate up to the player's message and press the menu button on your controller.
  4. Select Open profile.
  5. Select Report or block.
  6. Select Block.

To unblock a player, select the affected player’s Gamertag and select Unblock. You can also unblock a player by sending a message or friend request.

Set Child Privacy & Online Safety on Xbox Live

Overview

You can control your child’s privacy settings on Xbox Live. These settings help ensure that your child has a safe and enjoyable online gaming experience and can only access content that you are comfortable with.

Privacy settings are organized into two categories: things your child is allowed to do, and things others are allowed to see about your child. Changing these settings is easy and only takes a few short steps. 

Watch the video below to learn about setting child privacy settings:

Manage child spending on Xbox Live

Overview

You can control how your child purchases content on Xbox Live. If you want to limit or block your child from making purchases, it’s as simple as changing the relevant settings.

Watch the video below to learn about managing child spending on Xbox Live:

How to file a complaint

Overview

If you feel that an Xbox Live player has violated the Microsoft Services Agreement or Code of Conduct, you can file a complaint against that player. Unique complaint types also exist for certain apps and features, including messages, activity feed items, Game DVR, and screenshots.

All Xbox on Windows complaint types include the option to enter additional text when submitting the complaint. If desired, please use this opportunity to provide further information or context around the violation.

 

How to file a complaint

If another player engages in cheating or inappropriate gameplay, abusive behavior, or has an offensive Gamertag, account name, or profile content, you can file a complaint. To file an account complaint against another player:

  1. Navigate to the Friends menu. If the player is not a friend, select Followers or Recent players from the dropdown menu to bring up the relevant list. You can also search for the player by typing their Gamertag into the search bar.
  2. Select the Gamertag you wish to report.
  3. Select More, and then select Report.
  4. Select one of the following reasons for filing the report.
     
    • Bio or location: The player’s bio or location contains inappropriate material.
    • Cheating: The player is using unauthorized hardware, software, or account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live.
    • Player name or Gamertag: The player's Gamertag or name contains inappropriate material.
    • Player picture: The player’s picture contains inappropriate material.
    • Quitting early: The player frequently quits/drops from a match to avoid a recorded loss.
    • Unsporting behavior: The player is behaving in an unsporting manner.
    • Voice communication: The player uses vulgar, hateful, harassing, or threatening language in voice communications.
       
  5. Provide any additional information in the text box, and then select Report to Xbox.

 

How to file a message complaint

You can file a complaint against any specific text or voice message that you have received from another player. This may be warranted if the message was profane, abusive, or otherwise inappropriate. If the message was an unsolicited advertisement or was sent repeatedly but wasn’t otherwise inappropriate, you may wish to report it as spam. To file a message complaint:

  1. Select the Messages icon.
  2. Select the message conversation that includes the inappropriate message.
  3. Right click, or if using a touch device, press and hold the specific message that you wish to report and select Report.
  4. The selected complaint type will automatically default to Message. If necessary, select Spam from the dropdown menu.
  5. Provide any additional information in the text box, and then select Report to Xbox.

 

How to file an activity feed complaint

You can see the recent activities of your friends through the activity feed in the Friends app. Items that appear in the activity feed include unlocked achievements, Game DVR and Upload clips, screenshots, and general posts by other players. Players may also comment on items that appear in your activity feed. To file a complaint on an inappropriate activity feed item or comment:

  1. From the Home screen, navigate to the activity feed in the center of the screen.
  2. Navigate to the activity feed item or comment that you wish to report.
  3. Select the hammer icon associated with the activity feed item or comment.
  4. The selected complaint type will automatically default to Inappropriate feed item or Inappropriate comment, depending on what you selected to report.
  5. Provide any additional information in the text box, and then select Report to Xbox.

Your activity feed shows the most recent three comments associated with any activity feed item. If reporting an earlier comment, please open the activity feed item and navigate to the comment that you wish to report.

In addition to reporting inappropriate activity feed content, you can remove your own activity feed content and any comments associated with your content. To remove your content or related comments select the trash can icon associated with the specific activity feed item or comment.

 

How to file a Game DVR or screenshot complaint

Game DVR enables players to record gameplay video clips to share with friends and followers. Players may also capture and share screenshots. To file a complaint on an inappropriate Game DVR clip or screenshot:

  1. Select the Gamertag of the player that created the inappropriate clip or screenshot.
  2. Navigate to the Captures tab of the player's profile.
  3. Select the clip or screenshot that you wish to report.
  4. Select the hammer icon.
  5. The selected complaint type will automatically default to Inappropriate game clip or Inappropriate screenshot, depending on what you selected to report.
  6. Provide any additional information in the text box, and then select Report to Xbox.

Mute or block other players on Xbox on Windows

Overview

You can control how people communicate with you on Xbox Live. If you don't want to hear or be contacted by specific players on Xbox Live, you can mute them or block their communications with you. If you believe the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

 

Mute another player on Xbox on Windows

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute the player. This prevents the player from speaking to you in-game or in a chat session. To mute another player on Xbox on Windows:

  1. Navigate to the Friends menu. If the player is not a friend, select Followers or Recent players from the dropdown menu to bring up the relevant list. You can also search for the player by typing their Gamertag into the search bar.
  2. Select the Gamertag that you wish to mute.
  3. Select More, and then select Mute in chat.

To unmute a player, select the affected player's Gamertag and select More, and then Unmute.

 

Block another player on Xbox on Windows

Blocking another player prevents you from receiving the player’s messages, game invites, and party invites. It also prevents the affected player from seeing your online activity, and, if applicable, removes the player from your friends list. To block another player on Xbox on Windows:

  1. Navigate to the Friends menu. If the player is not a friend, select Followers or Recent players from the dropdown menu to bring up the relevant list. You can also search for the player by typing their Gamertag into the search bar.
  2. Select the Gamertag that you wish to block.
  3. Select More, and then select Block.
  4. Select OK to confirm you wish to block the user.

You can also block a player after receiving an offensive or inappropriate message. To block a player from the Messages tab:

  1. Select the Messages icon.
  2. Right click, or if using a touch device, press and hold the message conversation with the player that you wish to block.
  3. Navigate up to the player's message and press the menu button on your controller.
  4. Select Block.
  5. Select OK to confirm you wish to block the user.

To unblock a player, select the affected player’s Gamertag and select More, and then Unblock, or right click or press and hold the message conversation and select Unblock. You can also unblock a player by sending a message or friend request.