A team of Xbox Live professionals dedicated to the preservation and promotion of a safe, secure and enjoyable experience for all Live Platform and Community members.
We are accountable for our actions; we must make consistent, unbiased decisions based on the best available evidence.
The policy is our guide. We must do what is right, not always just what is written. Context matters.
With authority comes great responsibility; we must be precise in our investigations, documentation, reporting, and application of enforcement policy.
Each individual is critical to our success. Each is trusted and empowered to do what is right. We learn from mistakes and always try to improve. We care deeply about our customer’s experiences on Xbox Live and are dedicated as a team to make it a safe and fun place to be!